Sandy Steed Email & Phone Number

Creating SAP Training documents for Procter & Gamble. I was a consultant for WebCTel.

Research, develop, format ISO procedures and work instructions for warehouse and purchasing processes in support of ERP (SAP) systems and applications for Clark County School District. Developed, formatted, and tested 76 user documents for Purchasing, Warehouse, and Supply Chain Standards in three months. The documents ranged in size from 18 pages to 35 pages.

Create training documentation for Oracle Applications using Oracle Tutor - Project Contracts and Inventory for General Dynamics of Canada. I worked remotely and onsite. The documentation included screen captures using SnagIt.

I was assigned to the Oracle project as a technical writer/document specialist. The job was to create/update documents describing the functionality and usability of the new software, creating User Guides and Student Guides.Worked remotely from home to create and write training documents for Oracle Financials software applications using Oracle Tutor, PowerPoint, Visio, and SnagIt. This included the following Oracle Financials: AR, AP, FA, GL, Inventory, Cash Management, Purchasing, Supply Chain, and Order Management.Created and/or selected graphic charts and PowerPoint content slides, working drawings, illustrations, functional diagrams, etc., for better understanding of the application functionality Performed research activities by utilizing application to obtain data that existed within the documents Coordinated with the subject matter experts (SMEs) in order to obtain the proper information for the application documentationWorked from test scripts provided by SMEs

Consulted for several companies; create and write training documents for Oracle Financials software applications using Oracle Tutor, PowerPoint, Visio, and SnagIt. This included the following Oracle modules: Purchasing, Advanced Collections, and Procure to Pay.

Create resumesCreate business cards and BrochuresWrite Computer Guidelines for new users(Work was done for individuals not companies)

Compiled documents for client-server product architecture that used distributed database environments and data warehouse applications that provided ad service over the internet.Led the publications team in developing techniques and employing tools that allow for development and delivery of high quality publications.Interfaced closely with Engineering, QA, Customer Support, Training, and Marketing to gather the information necessary to produce high-quality end user documentation.Level One (an Intel Company

GetMedia, a pre IPO company, introduced products that both initiate and optimize points of purchase for music merchandise over the Internet. The GetMedia database was designed using SQL servers and Java applets.Created System Overview for newly hired engineers. Wrote Installation and User Guides for Customer Service and customers. Performed Document Control using Visual SourceSafe, Cataloging, Document Revision Management, and Document Requirement Definitions for each functional group.Created Technical Publications Processes using MS Word. Created Publication Plans for a very tight release schedule.Interacted with Engineering Development, Marketing, Customer Service, and Product Management to determine what document is required to support the product properly. This interface ensures a minimum number of documents produced, thereby eliminating duplicate information in multiple documents and ensuring the information is available where most critical.

Under limited supervision and in collaboration with internal customers, I led the effort to define documentation needs, and develop procedures according to customer's standards and then maintained multiple documents for the Storage Products Group, Client Server Products Group and Unix Products Group.Research, plan, budget, and schedule Publication Plan for current products. Created software and hardware installation and user guides for the following platforms:HP-UXSolarisNetworked/SCSI applications for Windows NT Created firmware and hardware Subsystem Engineering Specifications for ESCON serial fiber-optic channels. Planned and designed a maintenance device User's guide. Key Player on a team that embarked on an intensive 1-year multi-million dollar legacy system conversion. The front and back office functions were transferred to Oracle and Clarify Applications to produce a fully integrated CRM/ERP system.Designed and created user interface and training documents using Oracle Tutor for Amdahl's Business Unit. I became an expert user of Oracle Tutor and successfully taught it to a group of employees.Reviewed high-level design documents and ran application software in order to document detailed user-interface interactions as well as business process flows.

Research, plan, schedule, and write Installation, Diagnostic and Service, and Technical Reference manuals for the UNIX-based RISC Platform Division products. Created Installation and Technical Reference manuals for Server PCs.ROLM Mil-Spec Computers