Sandy Stoner Email & Phone Number

Twenty-four years experience in Information Technologies within the Healthcare environmentSkilled in customer service, project management, and systems supportSUMMARY OF QUALIFICATIONS-Problem solver: Review customer requests, determine requirements and assign appropriate resources to provide quality solutions, Resolve issues to maintain within SLA agreements-Proficient in Change Control process including review of Change Advisory Board reports and attendance of CAB meetings-Ability to work with global peer teams to ensure continuity of infrastructure services-Familiarity of interview processes, mentor new team members-Monitor Wintel systems for compliance to current SOPs, Perform system upgrades and maintenance-Experienced in third level support, On-call 24X7 pager rotation SELECTED CAREER ACHIEVMENTS-Data Center Relocation – document assets, processes, procedures, schedule training, train all levels of personnel in classroom setting and one-on-one, coordinate multiple teams to maintain project schedule-Review, change, or create new policies and procedures for consistent, efficient results-Support team for internal and external audits-IT liaison for litigation, acquire data and maintain system security-Help Desk Team Leader-Member of Pandemic TeamTECHNICAL SKILLSMicrosoft Office 2000\2007, Lotus Notes, Project Manager, Access, Trackwise, Peregrine, Dameware, RDP, Timbukto, PCAnywhere, Symantec, Active Directory, Veritas, NT4.0, Windows 2K\2K3 server, Windows XP, Vista, TreesizeEDUCATIONCurrently attending College of Lake County, Grayslake, IL Business Administration Courses (GPA 3.4)ITIL Foundations for Service Management

Listed skills include Active Directory, Itil, Data Center, Project Management, and 16 others.