Sandy Streets Email & Phone Number

Johnston, Iowa

United States

Sr. COBRA Compliance Auditor, Managed day to day COBRA Compliance incidents and approximately 20-30 cases monthly. ● Interacted with internal ADP associates to successfully manage and remediate COBRA Compliance incidents within a strict 30-day deadline. ● Supported associates in finding solutions to their critical business issues by investigating the root cause of the matter and engaging subject matter experts for corrective action.● Fostered a strong culture of accountability through leveraging team members strongest skillsets to encourage pride and engagement. ● Created and maintained project milestones and required tasks to keep projects on time. Determined the root cause of the compliance issues and worked to fix the issue within the 30-day deadline window. ● Fine-tuned compliance program by creating a defined COBRA Quick Reference Guide to provide to internal associates● Partnered with internal contacts to gain buy-in and business unit-wide adoption● Delivered company-wide ‘Lunch and Learn’ PowerPoint training to internal associates who directly and indirectly dealt with COBRA● Gathered monthly statistics report and provided to Senior Leaders and Legal via email by using the Access Database Program● Created ‘Talking points’ document which provided associates a talk track to use when having to speak to clients regarding an issue● Served as a contact for providing guidance on best practices. Assisted in answering inquiries regarding COBRA regulations from associates● Assisted legal in gathering specific details on resolved incidents (mail dates/timelines/impacted population) which was required by IRS for proper documentation and completion verification.

COBRA Account Specialist - includes experience in COBRA compliance issues and COBRA administration, electronic file transmission between Health and Welfare and COBRA systems, carrier reporting, billing administration. Assisted Service Delivery Managers with day to day COBRA items. ● Interacted directly with clients to mitigate and reslove participant issues and escalations. ● Managed the largest COBRA Standalone client and raised Client Satisfaction score from 60% to 100%.● Acted as a catalyst for process improvements between ADP business units. Worked alongside a team of 12 Solution Center Consultants who were highly recognized for their expertise and partnership.