outboundIQ's core technology, outboundANI, is a data-driven, Machine Learning solution that integrates directly into your contact center platform. outboundANI automatically maximizes contact with every individual in your database; no administration required. The expert team at outboundIQ also offers strategic outreach consulting, outsourced dialer implementations, and lead flow automation solutions. We Lift Contact Rates.

Distinctive Vacation Homes in Beautiful Tampa, Florida.Homes by A Fat Guava are decorated with vibrant, tropical colors, cozy furnishings, and interesting local artwork. Our homes provide large, fenced yards for the enjoyment of your family and pets, and all the comforts of home including fully stocked kitchens with high quality wares, and superb mattresses and bedding.Why do we love Tampa (lovingly known as "The Big Guava")??- A clean, gorgeous downtown area, framed by the Riverwalk; connecting many parks, restaurants, and other amenities- An incredible food and craft beer scene; there is something for everyone- The world class Florida Aquarium, Zoo Tampa, Busch Gardens Theme Park, and Aquatica Water Park- Tons of outdoor recreation opportunities including sprawling nature preserves, bike trails, waterfront parks, and Bayshore Boulevard, the longest continuous sidewalk in the world- A wealth of arts and culture, from performing arts centers and historic theaters, to massive museums- Fun nightlife! A National Historic Landmark District; Ybor City is packed with restaurants, bars, and shops, making it a vibrant hot spot- The beautiful sunny weather, with average winter highs in the 70’s and summer highs in the 90’s- The Festivals! Tampa is home to hundreds of them. Annual Gasparilla Pirate Fest is known as the third largest parade in the US, attended by over 300,000 wannabe pirates in 2020- Just a short drive across 1 of 3 scenic bridges you'll find 25 miles of gulf-coast beaches to enjoy, from secluded Caladesi Island at the north end to bustling St. Pete Beach on the south end- It's just a 1 hour drive to “The Happiest Place On Earth”; head over to Disney World, Universal Studios, Sea World, or Lego Land for a full day of fun… without paying the Theme Park Hotel pricesThere is SO MUCH to do in our hometown…. let us be your guide! We will provide information on our "MUST VISIT" attractions, shops, and restaurants during your stay in Tampa.

I led a team of Enterprise Account Managers and Client Engagement Managers in the US East Region and Europe. I was responsible for sales, success, and loyalty across my team's client base. I also provided on-boarding and training for new Account Management team members.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections.As an Enterprise Account Director I am focused on ensuring my clients' success with the Five9 Virtual Contact Center. I am responsible for the retention of and growth within each of my client accounts.

PossibleNOW provides enterprise preference and consent management solutions via its DNCSolution and MyPreferences suites. These solutions empower marketing and engagement organizations to personalize multi-channel communications to consumers while ensuring full regulatory compliance.As the Manager of the Client Success team I led the department responsible for continuously monitoring PossibleNOW's top client accounts - ensuring customer success and satisfaction. I ensured that my clients were aware of the best strategies and solutions to align with their organizational goals. I consistently exceeded all goals for client retention, renewals, and selling upgrades and new services into existing enterprise accounts.

Quality Assurance and Marketing

Founded in 1983, the PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both B2B and B2C. These channels include voice, email, chat, social media, web and text. PACE is passionate about growing member businesses by improving the customer experience at the point of engagement - the contact center.PACE Chapters are the grassroots networks that help communicate industry matters and bring educational programs and networking opportunities to members in the local area. As President of the Southeastern Chapter, I coordinated and directed all chapter activities, appointed all members of the board and special committees and presided over meetings, managed the chapter budget, served as the spokesperson for the chapter, and served as a member of the Council of Chapter Presidents at the National level. I enjoy motivating people to do their best and getting people excited about contributing their unique gifts to help the chapter, the association, and the contact center industry thrive.