Toast is a leading cloud-based SaaS company that provides innovative, all-in-one solutions to streamline operations, increase profitability, and elevate the customer experience for the restaurant industry. Toast has an annual revenue of over $4 billion and employs approximately 5,000 individuals.• Vision & Strategy: Defined and led the 3-year vision, mission, and strategy for Toast’s Data Governance Platform, establishing a scalable compliance infrastructure supporting 100+ product teams.• Cross-Functional Collaboration: Partnered with security, legal, compliance, and data privacy teams to integrate regulatory and compliance frameworks, enabling product teams to build compliant solutions by default.• Executive Communication: Provided strategic updates to the Data Governance Council (CTO, CISO, CCO), aligning product goals with company-wide data governance and protection initiatives.• Initiative Briefs: Authored detailed initiative briefs outlining the problem, value, and business case for high-priority projects, focusing on security, operational efficiency, scalability, and cost reduction.• Product Discovery: Led product discovery for Toast’s External Messaging Platform, scaling SMS and email capabilities for 100+ teams, while enhancing performance, security, and scalability.• Privacy & Compliance Management: Managed the Internal Privacy Compliance Portal and Data Tokenization API service, ensuring secure handling and protection of sensitive user data.• Mentorship: Mentored peers in product discovery, project management, and stakeholder engagement, contributing to a high-performing and collaborative product management culture at Toast.

Guru is a knowledge management software company dedicated to enhancing team collaboration and information accessibility. • Product Leadership: Led the Editor product area, a core component of the Guru platform, developing and executing a customer-centric strategy that directly enhanced product usability and team collaboration.• Technical Modernization: Spearheaded a major technical upgrade to the platform's rich text editor, significantly improving product maintainability and enabling new feature expansion to meet evolving customer needs.• Strategic Transition: Successfully transitioned file attachments to an in-house solution, resulting in increased feature adoption and measurable gains in user satisfaction and engagement.• Cross-Functional Collaboration: Facilitated collaboration across engineering, design, and customer-facing teams, streamlining documentation, issue resolution, and product updates to enhance communication and speed up delivery.• Team Leadership: Led agile sprints with a cross-functional team of seven engineers and a product designer, ensuring efficient execution of product initiatives and timely release of impactful features.• Knowledge Sharing: Established a weekly product manager peer group to foster knowledge exchange, support peer growth, and promote best practices in product management.• Engagement Enhancement: Revitalized the organization’s bi-weekly "demo day" by introducing structural improvements, increasing both the quality and frequency of presentations, and fostering a culture of innovation and engagement.

AuditBoard is a leading cloud-based platform specializing in audit, risk, compliance, and ESG management. They were acquired by the private equity firm, Hg, in May 2024. The transaction was valued at over $3 billion. Prior to the acquisition, in February 2024, the company announced it had surpassed $200 million in annual revenue.• Product Ownership & Strategy: Managed SOXHUB and CrossComply, AuditBoard’s flagship products, setting a strategic vision that enhanced compliance management solutions and strengthened product-market fit.• Customer-Centric Innovation: Conducted extensive customer research with existing and prospective users, uncovering pain points that informed a strategy to deliver impactful new features, such as collaborative workflows for process documentation and policy management.• Cross-Functional Leadership: Led cross-functional product teams in achieving key OKRs focused on customer success and product-market fit. Fostered alignment across Customer Success, Design, Engineering, Marketing, Operations, and Sales, establishing a streamlined feedback loop for early stakeholder input and seamless collaboration on new product features.• User Engagement & Feedback: Regularly conducted product demos and training sessions for internal and external stakeholders, gathering valuable feedback to drive continuous product improvement and delivering comprehensive training on new feature launches.• Industry Thought Leadership: Delivered keynote presentations at AuditBoard’s annual user conferences in 2019 and 2020, engaging over 100 industry professionals and contributing to a successful event that strengthened AuditBoard’s position as an industry leader.

First American Trust, a subsidiary of the publicly-traded First American Financial Corporation, serves clients with banking and financial services across the U.S. The parent company reports over $8 billion in annual revenue.• Digital Transformation: Spearheaded the redesign of the company’s banking website, collaborating with cross-functional stakeholders to deliver a Minimum Viable Product (MVP) that streamlined testing, mitigated risk, and accelerated time to market. This iterative approach enabled rapid enhancements aligned with evolving customer needs.• Security & Performance Upgrades: Directed complex technical upgrades, including TLS encryption for multiple software applications, achieving significant improvements in security and system performance within a single quarter.• Strategic Decision-Making: Provided senior leadership with data-driven insights for "buy vs. build" decisions on core banking solutions, directly influencing the organization’s long-term strategic roadmap.• Business & Technical Alignment: Partnered with stakeholders to translate business requirements into actionable technical solutions, empowering development teams to consistently deliver impactful projects aligned with strategic goals.• Agile Leadership: Championed Agile methodologies, leading sprint meetings, coaching teams on best practices, and fostering a culture of collaboration and continuous improvement to drive project success.• Deployment & User Testing: Coordinated user acceptance testing (UAT) across the Project Management Office (PMO), IT, and end-user teams, ensuring smooth and disruption-free software deployments.• Customer Support Optimization: Streamlined customer support operations by triaging and prioritizing support tickets, optimizing backlog management, and reducing resolution times, resulting in enhanced customer satisfaction and operational efficiency.

PriceSpider provides advanced e-commerce tools to help brands optimize their digital strategies. Joining as employee #14, I rose from an entry-level Product Support Specialist to Project Manager, playing a foundational role in PriceSpider’s growth and expansion.• Early Employee & Multi-Role Contributor: Joined as the sole project manager and employee #14, wearing multiple hats across customer success, support, design, and product management, which were crucial to meeting the demands of a rapidly growing company.• Comprehensive Project Ownership: Managed all aspects of project planning and execution, including client communications, requirement analysis, and coordination across development, QA, and integration teams to ensure timely, successful product deliveries.• Revenue Growth through Implementation: Successfully launched 80+ implementation projects, generating over $2 million in annual recurring revenue (ARR), a key driver of PriceSpider’s growth trajectory.• Enterprise Account Management: Oversaw a portfolio of 40+ enterprise accounts, valued at over $3 million in ARR, building and maintaining strong relationships to support long-term client success and retention.• Business Process Expert: Advised clients and sales prospects as a subject matter expert on PriceSpider’s "Where-to-Buy" retailer locator and channel management solutions, driving user adoption and maximizing customer value.• Team Leadership & Mentorship: Demonstrated leadership by mentoring a project coordinator and three customer success managers, helping to build a capable team aligned with PriceSpider’s growth needs.

• Played a pivotal role in project deliveries by expertly configuring web crawlers to collect data from online retailers.• Utilized regular expressions (regex) and jQuery to configure web crawlers for efficient and precise data gathering.• Actively supported internal tooling improvements, providing valuable feedback to enhance the development team's efficiency.• Demonstrated exceptional customer service by promptly addressing and resolving client issues.