Sandy Wagnon Email & Phone Number

Redmond, Wa

Provide BI and Analytics around Customer Partner Experience (CPE) metrics for Microsoft Azure Commerce team.

Redmond, Wa

• Provide financial program management consulting services for the Retail Group’s OPEX and CAPEX costs• Reconciliation and analysis of costs associated with store capitalization projects• Created metric reports using Excel analytical tools (MSRA and Power Pivot) integrating hierarchal data from third party vendors• Perform quarter-end and month-end financial close and audit compliance requirements• Continuous assessment of cost-reduction opportunities• Document system requirements for migration to SAP• Work closely with Supply Chain for oversight of Master Build of Materials (BOM)

Redmond, Wa

• Product owner for multiple, complex and highly visible Enterprise Services Reporting tools which enabled the leadership team to effectively manage their business groups and facilitate business strategy discussions and decisions• Managed budget of approximately $1.7 million across 5 reporting tools • Prioritized items for scope planning while balancing business needs with cost, schedule and resource constraints• Developed and maintained risk management plan and risk register to mitigate any potential issues• Provided regular communication to stakeholders on progress against milestones and deliverables• Developed and integrated UAT Framework by creating repeatable processes to accommodate aggressive timelines • Concurrently managed both Agile and Waterfall UAT cycles • Identified UAT participants, developed test scripts, tracked issues and feedback using SharePoint and presented results to key stakeholders and business managers• Partnered with cross-functional stakeholders to incorporate business logic which increased stakeholder confidence and adoption rate to ensure alignment with project objectives• Conducted daily triage calls with IT, Solutions Delivery, Field Representatives and Leadership Team• Partnered with IT to negotiate a Service Level Agreement (SLA) to include pro-active monitoring during critical business windows resulting in decreased downtime for end users by 21%• Collaborated with off-shore support team to drive escalations to resolution• Determined root causes and identified outage trends increasing customer satisfaction and confidence• Provided training content for QRP• Increased UAT participation by 27% and decreased post-production defects

Dallas, Tx

• Managed quarterly incentive compensation payouts and quota management for Revenue Based Incentive (RBI) participants • Communicated quota setting process and provided training on plan design changes reducing compensation disputes• Ensured quota assignments were accurate and maintained in compliance with change management processes• Researched, analyzed and evaluated compensation inquiries and disputes from RBI participants• Analyzed revenue anomalies• Automated weekly data integrity audit to ensure compliance with corporate policies, decreasing manual payout adjustments• Collaborated with compensation plan design team and sales managers for potential enhancements to future inventive compensation plans

Dallas, Tx

• Managed all aspects of contractual and invoicing processes for customers and subcontractors ensuring compliance with operational, finance and legal policies and procedures. • Facilitated weekly business reviews with management team to analyze financial and operational data. • Piloted program for utilizing account profiling, marketing analysis, SWOT analysis and risk assessments to drive net-new opportunities as well as increasing return on investments (ROI).• Identified sales opportunities for annuity based contracts and tracked opportunities through various sales stages using Siebel.• Forecasted revenue and new work sold based on sales stage, probability and account saturation with 95% accuracy and provided a gap analysis for forecast variances • Monitored business investment funds actual spend against allocated budget and redistributed funds based on potential ROI• Monitored project budgets and burn-rates• Prepared monthly subcontract revenue and expense accruals• Managed operating expenses and submitted adjusting journal entries

Dallas, Tx

Dallas, Tx