Sandy Harvey Email and Phone Number

National Medicare Administration, Sales and Marketing Systems

Service & Performance Improvement

• Collaborated with business partners and technical teams to identify, develop, and deliver Epic integrated solutions to clinicians and provide members with continuous care outside conventional clinical settings. • Managed development teams, collaborated with vendors, documented technical requirements, managed deliverables, and project resources.

• Managed a team of developers, database administrators, and report analysts to prioritize, design, implement, and drive projects to completion.• Suggested, developed, and implemented automated solutions to meet internal customer requests to automate and scale manual processes and reporting. Proposed solutions leveraging appropriate toolsets following thorough analysis of requirements and data sources.• Managed end-to-end custom application development, which included managing project plans and meeting milestones with aggressive timelines, strict budget, and limited resources. • Managed and owned data quality including familiarity with data integrity issues and corresponding operational and quality service levels.• Managed and maintained relationships with internal business partners and external vendors.• Supported and managed Operational and Capital spending to meet financial commitments.

Provided various automated reporting solutions for our business partners as well as assisted with the design and plan for creating a centralized data warehouse.

• Collaborated with Dell Managed Services to manage Service Level Agreements (SLA) for our client, New York City Department of Education. • Managed call center system and helpdesk technicians, tracked and researched technical issues from 1,500+ sites including escalations, installs, moves, adds, and changes with technicians and external vendors. Managed a $15M budget and provided reports to the Dell Management team to ensure SLAs were kept within contract.

Managed small- to large-scale ($20M) projects at American Express, Citigroup, JPMorgan Chase, and Morgan Stanley.• Provided business and technical solutions after analyzing data, workflows, and processes based on client specifications. Gathered requirements, identified gaps, and implemented automated solutions to address customer concerns.• Worked closely with vendors and clients to reconcile data and billing discrepancies.