Sandy Chen Email & Phone Number

New York, NY, US

New York City Metropolitan Area

New York, New York

• Led B2B API integration, as a part of AIG 200 Strategic Initiative. The initiative targets to optimize quote and bind rate, in support of growth and profitability targets.
• Led Private Client Group AIG 200 Transformation inception and budget planning. Partnered with cross-functional technical SMEs on the future state solution architecture, implementation plan, and program governance.
• Turnaround troubled modernization project with $387MM book of business in 2019 – migrated on-prem Underwriting platform to AWS and remediated W2K3 security risk.

New York, New York

• Defined vision, strategy, and roadmap targeted to transform Portfolio Underwriting for SMB commercial insurance segment with straight-through processing and predictive analytics capabilities to inform underwriting.

New York

• First team to adopt Agile Delivery in AIG in 2015. Introduced user-centered design, established underwriting solution product roadmap, and launched “MVP” in support of Global Property Underwriting. Eliminated manual.
• Partnered with business stakeholders spanned across underwriting, operations, catastrophic modeling, and risk engineering on feature prioritization and alignment, and established cross-workstream roadmap.
• Led Commercial Property Underwriting value stream mapping analysis in support of Underwriting Operations, Catastrophic Modeling, and Risk Engineering teams. Identified quick wins vs. strategic solution as input for.
• Trained and mentored Product Owner roles and Global Property Business Analyst team. Conducted Product Management and Agile training for a team of 10 Product Managers and Product Owners.
• Served as the primary contact for Internal Audit, Legal, Privacy, SOX, and IT Compliance to obtain approvals and address inquiries.

New York, NY

• Introduced Big Data capabilities; rolled out operating model focused on ideation, capability gap analysis and roadmap development.
• Scaled to Enterprise Analytics Platform with Data Engineering and Operations capability. Shepherd proof-of concepts through governance approvals: Privacy, Compliance, Legal, Fair Lending, and Information Security.
• Influenced adoption and led collaborations with Analytics and Data Science functions (e.g., Cards and Citi Retail Services) and Citi Ventures.
• Designed and implemented Jive Citi internal collaboration group, “bigdata+analytics”. Rated as highest Citi employees collaborations forum.Note: $1.2 billion dollars P&L impact validated by Sector CFOs in 2017 –.
• Enabled Citi Real Estate Services to successfully transition from traditional office setting to collaborative workspace and hoteling approach with the proposed Organizational Transformation and Change Management Plan.

Oakland, California, United States

• Led multi-workstream delivery and launched Healthcare Innovation Center in 2011 -- “Kaiser Permanente Center for Total Health” located in Washington D.C. This effort comprised of cross-functional team milestone.
• Led proof-of-concept and prototype projects such as Tele IVF and Hand Hygiene tablet solution with on-site trial evaluations at KP medical facilities (Hayward and Santa Clara).
• Led Technology Innovation Workshops – Connected Clinical, IT Leaders and solution providers to assess innovative Healthcare transformation solutions spanned across: Robotics, Social/Wearables and Digital.
• Defined and implemented KP Women in Technology 3-days Innovation Workshop for 50 selected employees.

Oakland, California, United States

• Established IT Approval Committee oversight focused on pipeline management, cross-IT due diligence for projects with $7M+ total cost of ownership. Contributed to the COO Business Office strategic planning and.
• Established “PMO in a Box” leveraged by Health Plan Programs. Led the implementation and execution of PMO processes for the Self-Funding Program and the Medicare Program. Served as program risk and issue management and.

San Jose, California, United States

• Implemented Collaboration Workspace and Access Management Strategy for Hitachi GST, capabilities include: Content publishing management, multi-language strategy for the Portal Intranet, PC Deployment and User.
• Implemented warehouse inventory management solution with barcode scan integration.
• Provided project analysis and support for IBM Edge (WebSphere solution). Led escalated risk and issue management through remediation.

Mba, Specialization: Leadership And Change Management, Finance, Management Of Technology And Operations

Bachelor Of Science, Management Information Systems And Accounting, Cum Laude, Dean’S Scholar.