Operations Controller
CurrentEnsure that all vehicles routed are tracked (all deviations and errors on tracked vehicles to be explained daily)Ensuring optimal execution of daily routes plan through live /integrated vehicle tracking for all vehicles against the operating planAddressing off all variances against plan with drivers and customers and escalation where appropriate to the drivers .Constantly liase with customers to optimise delivery schedule and lower the secondary distribution cost base through the reduction of turnaround time at the customers back door. Logistic control and management of drivers the entire delivery process, ensuring deadlines/time frames/delivery standards are adhered to in line with the company operating procedure.Ensuring that constant contact and clear communication is maintained at all times with client, the driver and the customers client.Off route stops -resulting in increased customers deliveries per day and fewer routes.Management of POD's and other customers documents .Management of discrepancies and other products returns .Effectively management and oversee the day to day and also nightshift operations of the depot ,drivers and securities within the shift Customers relationship management-daily client interactions on the frontline solve challenges and queries to reduce complaints .
