People Management: Manage the entire employee lifecycle, including recruitment, resource planning, leadership, team management, conflict resolution, and performance management for 260 employees directly or through reporting managers.Financial Management: Oversee revenue, profitability, budgeting, forecasting, and financial reporting for 26 onsite customers, managing a portfolio with annual revenue of R122M.Project Management: Lead or contribute to projects based on customer needs and industry specifics, ensuring successful execution and alignment with customer goals.Technical Involvement: Act as the key escalation point, driving problem-solving by coordinating with cross-functional teams and identifying solutions with the help of technical experts.Sales: Manage customer renewals, project and resource allocation quotes, and engage in financial discussions with customers regarding quotes, renewals, and adjustments to projects or resource costs.Risk Management: Identify, document, and develop strategies to mitigate risks effectively with internal teams and customers, directly or through the reporting manager.Strategic Management: Contribute to the strategic planning of the business unit by leveraging insights from onsite customer interactions, playing a crucial role in shaping the direction of the unit.

As a Senior Manager at Telkom IT, I led a team of 96 IT technicians, providing support to 17,000 end users nationwide. I managed IT operations, ensuring seamless technical support and high-quality user experiences.Key Responsibilities:Contract Management:Oversaw and negotiated IT contracts, drafting and implementing standard operating procedures.Finalized contract terms with customers, ensuring service level compliance.Customer Relationship Management:Fostered strong client relationships, addressing concerns and enhancing satisfaction.Attended customer review meetings, offering insights to improve service delivery.Leadership:Appointed Senior Manager on December 1, 2015, with formal promotion to the role.Provided strategic oversight, ensuring IT operations aligned with business objectives.People Management:Managed 96 technicians, overseeing performance, development, and team effectiveness.Supported 17,000 end users, ensuring technical needs were met and satisfaction remained high.Led regular performance reviews, team meetings, and training sessions.Customer Support Oversight:Supervised end-user support, resolving issues and meeting customer expectations.Coordinated with technicians to ensure timely, effective resolution of problems.Due Diligence and Integration:Played a key role in the Telkom-BCX merger, facilitating operations and personnel transition from April 1, 2016.Strategic Planning:Contributed to strategic planning, aligning support operations with business goals.Coordinated with teams to enhance service delivery and efficiency.

During the restructuring of IT Service Delivery in the Central Region, management roles were consolidated, and I was appointed IT Manager for the Free State, Northern Cape, North West, and Vaal Triangle regions.Key Responsibilities:Infrastructure Management:Supervised the management of desktops, servers, and network systems for the Central Region, ensuring optimal performance and reliability.IT Project Management:Led IT projects across the Free State, Northern Cape, North West, and Vaal Triangle regions, overseeing all project phases from initiation to completion.Contract Management:Negotiated and managed contracts with external vendors, ensuring favorable terms and compliance with service agreements.People Management:Directed a team of IT professionals, handling disciplinary actions, monitoring performance, and providing feedback to improve team effectiveness.Customer Liaison and Feedback:Served as the main point of contact for customers, gathering feedback and addressing concerns to enhance service delivery and satisfaction.Financial Management:Managed the financial aspects of IT operations, including budget control and expenditure tracking across the regions.

As the lead for Projects, Finance, and Logistics at Telkom for the Central Region—which includes the Free State, Northern Cape, and North West—I was responsible for overseeing the successful execution of IT projects, managing financial operations, and coordinating logistical support for the region.Duties and Responsibilities :Procurement Management: Managed acquisition of computer equipment for the entire Central Region.Supplier Coordination: Liaised with IT equipment suppliers and network cabling firms for optimal integration.Installation Oversight: Supervised the installation of all computer hardware, ensuring timely and efficient deployment.Financial Management: Controlled Capital Budget (up to R5 million) and Operating Budget (R6.5 million annually), ensuring fiscal responsibility.General Management: Handled HR, logistics, procedural development, and operational controls to maintain smooth and efficient operations.

During my time at university, I was a bursary recipient and placed with the Free State Provincial Government. I primarily served as a Senior Work Study Officer within the Information Technology Sub-Directorate, where I was responsible for system management and IT consultation until 15 October 1997. Additionally, I had the opportunity to work closely with the Director General of the Free State Government as the Project Coordinator for the One-Stop Information Project.

During this period, IT Service Delivery in the Central Region underwent significant restructuring, resulting in the consolidation of management roles. I was appointed as the IT Manager for the Free State, Northern Cape, North West, and Vaal Triangle regions.