System Technician
Current- Developing a global intranet platform using SharePoint, significantly enhancing internal communication and resource sharing across the company.- Managed the approval process (Using Power Automate) for news postings on SharePoint Intranet.- Part of data migration team who is responsible of ERP migration from AX 2012 to D365 F&O. This involves preparing and cleansing data for migration, export D365 data packages, extracting data from Ax2012 for field mapping.- Providing L1 support for troubleshooting and resolving user issues to maintain smooth business operations.- Creating and working with a comprehensive IT handbook, documenting processes, guidelines, and best practices to assist users and streamline IT support.