Sangeeta Dworkin Email and Phone Number
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I am a seasoned software sales, customer success and customer experience professional with a proven track record in driving significant revenue and leading high-performing account management teams. Expert in SaaS/Cloud, CRM, HCM, Financial Applications, and more, with deep experience across Healthcare, Government Contracting, Telecommunications, and Non-Profit sectors. Known for my entrepreneurial spirit, strong business acumen, and ability to work with C-level clients. Passionate about driving client success, coaching talent, and fostering effective collaboration. Exceptional communicator with an unwavering drive to overachieve and deliver results.Contact - sangdworkin@gmail.com- Reduce product onboarding time for customers by 25%.- Consistently surpass revenue targets by up to 110%.- Enhance scalability and boost customer satisfaction by 30% through optimized customer journey processes, including CRM software implementations and streamlined customer support procedures encompassing training, onboarding, and closed-loop feedback.Specialty Skills: Account Management, Coaching, Salesforce.com, Competitive, Leadership, Market Growth, Matrix Management, Multimillion-dollar P&L Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Outsourcing, Problem Resolution, Project Management, Revenue and Market Expansion, Sales, Service Quality Improvement, Staff Development/Motivation, Staff Training,Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Cross-Cultural Communications, Customer Relations, Diverse Market/Industry Knowledge, Event Management/Promotion, Interpersonal Skills, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization,Training and Development, Vendor Partnerships, Vision, Budget Forecasts, Business Development
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Driving Strategic Account Management | Leading Teams | Empowering Customers And GrowthJamis Software CorporationClarksburg, Md, Us -
Driving Strategic Account Management | Leading Teams | Empowering Customers & GrowthJamis Software Corporation Oct 2024 - PresentBoulder, Co, UsJAMIS Software is a leading provider of cloud ERP (Enterprise Resource Planning) solutions designed specifically for government contractors and other project-focused organizations. Their solutions help companies manage finance, project accounting, time and expense tracking, procurement, and human resources, all while ensuring compliance with federal regulations like DCAA and FAR. JAMIS is known for enabling businesses to streamline operations, improve financial performance, and maintain compliance with government requirements, making it a key player in the GovCon (Government Contracting) space.
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MemberWomen Of Customer Success Jun 2024 - PresentNew York, Uswww.womenofcustomersuccess.com -
Head Of Customer CareBooknook Jun 2022 - Jul 2024San Francisco, Ca, UsBookNook is on a mission to ensure equitable access to rigorous and engaging instruction through technology innovation. As a a senior-level executive, I am responsible for overseeing and improving the customer service operations within a company. This role is pivotal in ensuring that customers receive high-quality support and have positive experiences with the company's products or services.• Reduced Average Response Time by 50% with optimized workflows and automated systems.• Enhanced Team Productivity by 40% with new performance tracking systems and incentive programs.• Developed Comprehensive Training Program resulting in a 35% improvement in staff performance metrics.• Led CRM System Implementation, improving efficiency by 25% and service quality by 15%.• Launched Online Self-Service Portal reducing ticket volume by 30% and empowering customers.• Increased Customer Satisfaction Score by 25% through strategic improvements in customer service processes and training by proactively engaging customers before launch.• Customer Feedback Loop: Established a systematic customer feedback loop with the sales and product teams, leading to continuous improvement in service delivery and product offerings. -
Board MemberLcmc (Literacy Council Of Montgomery County) Jun 2020 - Dec 2022Rockville, Md, UsThe Literacy Council of Montgomery County, Maryland, Inc. (LCMC) is a 501(c)(3) non-profit organization founded in 1963. Our mission is to enable adults to transform their lives and enrich our community through English literacy. The Literacy Council offers basic literacy and English as a Second Language (ESL) instruction through one-on-one tutoring, small group, and classroom programs. We rely on volunteers to help provide many of our direct services. LCMC transforms the lives of approximately 1,750 adults each year by providing educational programs that strengthen language proficiency, build life skills, and foster community involvement. -
Head Of Customer Care And OnboardingLearning Without Tears Jun 2020 - Jun 2022Cabin John, Maryland, UsAt Learning Without Tears, our mission is to make learning and teaching easy and fun by providing superior, award-winning educational products, professional development training, teaching tools, and resources to educators and families. We are the leaders in providing easy-to-learn, easy-to-teach, developmentally appropriate, and inclusive materials to preschool and elementary students throughout the U.S. -
Vp, Customer Success And ExperienceCallrevu Jul 2019 - Jun 2020Towson, Maryland, UsCallRevu was founded in 2006 and is the pioneer of phone process measurement. Knowing you have always fixed what you measured, CallRevu gives you valuable insights you have never had before, your Caller's Journey in your dealership. CallRevu tracks, monitors, and summarizes all calls to your dealership, delivering real-time actionable phone process performance metrics. -
Vp, Customer SuccessUnanet Mar 2017 - Jul 2019Dulles, Va, UsUnanet is a leading provider of Cloud and On-Premise software for project-based organizations. Unanet delivers a purpose-built Project ERP solution with skills management, resource planning, budgeting & forecasting, time & expense reporting, billing & revenue recognition, project management analytics and dashboards, and integrated financials with AR, AP, GL and cost pool calculations. Over 1,000 organizations trust Unanet to maximize staff utilization, reduce administrative costs by 90%, improve invoicing by 10X, and support forward decision-making for improved operations. -
Interim-CcoCrowdkeep Aug 2016 - Mar 2017Washington, Dc, UsACCOUNTABLE modern SaaS Time Tracking Built for Teams Accelerate your mobile workforce with our platform that uses real-time signals from your teams. Location based time tracking, accountability, and safety prevention and more. Crowdkeep is available from any device. -
Vice President Account Management/Customer SuccessKit Check Sep 2015 - Aug 2016Alexandria, Virginia, UsLeading 8-person team managing 250 hospital pharmacy customers for a medication tracking and inventory management SaaS solution, which leverages RFID tagging and scanning technologies.• Delivered 115% to 120% tag consumption growth, with quarter over quarter aggressive customer expansion.• Ensured client retention of 98.4% by deploying best practices to engage and retain customers.• Grew customer satisfaction results of Customer Satisfaction Survey score from 45 to 65.• Reduced customer service cost by 30%, while executing a tiered customer coverage strategy.• Built collaborative sales strategies, contract, pricing, customer product go-to-market processes and infrastructure.• Hired, trained and built streamlined best practices (including salesforce.com) to support an 8-person team.• Brought thought leadership of Account Management team to Board and Executive planning meetings. -
Sr. Director, Account ManagementDeltek Jan 2012 - Sep 2015Herndon, Va, UsLed a team of Sales and Account Managers selling ERP, HCM (Silkroad, HRSmart, Deltek HCM), Customer Relationship Management (CRM), and Project Management solutions. Responsibilities included Strategic Customer Strategy, Partner Strategy, Segment Integration, Product Marketing, Existing Customer Sales, and Streamlined Business Processes.• Grew Annual Revenue from $8M to $24M. Achieved between 100% and 115% of Quota in 2012, 2013 and 2014. On track to achieve 110% of Quota in 2015. Grew Account Management team from 5 to 15 people.• Dramatically increased margins by reducing discounting from an average of 50% to 5%.• Developed new strategies, tactics and plans for growth add-on revenue in existing customer base.• Nurtured, fostered and developed relationships with key strategic accounts and generated upsell opportunities.• Created and trained a Client Sales Executive team to cross-sell and upsell to existing SMB clients.• Hired, trained, developed processes to move Small Business account management coverage from US to the Philippines. • Created competitive compensation plans, solid benefits packages and performance-driven sales-incentive programs.• Formulated marketing, brand planning and business-development strategies to drive revenue growth.• Worked strategically with partner Silkroad and then initial acquisition of HRSmart to roll-out HCM sales strategy to Gov Cons. -
Director, Strategic Alliances And Channel RelationsDeltek Dec 2006 - Dec 2011Herndon, Va, UsBuilt Deltek Government Contractor Channel Sales Program focused on Top 100 Accounting firms in the United States. • Developed the ecosystem for win-win partnerships across software and services, from concept to implementation.• Drove market share growth, brand awareness, and incremental sales.• Grew GovCon Channel partner network from 5 to 30 partners and exceeded annual sales goals by 160% or more.• Developed processes for marketing, sales operations, product release, and employee growth.• Created Strategic Partner and Channel Management strategy and recruitment program to accelerate sales.• Developed new channel programs with Deltek executive staff to implement with business partners – converted CPA Network alliance partners to Outsource Accounting Partner program.• Constructed and implemented training and education programs to ramp-up new business partners.• Developed and executed new programs and enhancements associated with Cloud technologies.
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Adjunct Professor (Part-Time Evening)Kaplan University 2008 - 2010Chicago, Il, UsDevelop curriculum and teach Project Management, Agile, classes in the IT department.
Sangeeta Dworkin Skills
Sangeeta Dworkin Education Details
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Georgia State UniversityCis -
The University Of GeorgiaComputer Science
Frequently Asked Questions about Sangeeta Dworkin
What company does Sangeeta Dworkin work for?
Sangeeta Dworkin works for Jamis Software Corporation
What is Sangeeta Dworkin's role at the current company?
Sangeeta Dworkin's current role is Driving Strategic Account Management | Leading Teams | Empowering Customers and Growth.
What is Sangeeta Dworkin's email address?
Sangeeta Dworkin's email address is sa****@****tek.com
What is Sangeeta Dworkin's direct phone number?
Sangeeta Dworkin's direct phone number is +170348*****
What schools did Sangeeta Dworkin attend?
Sangeeta Dworkin attended Georgia State University, The University Of Georgia.
What skills is Sangeeta Dworkin known for?
Sangeeta Dworkin has skills like Enterprise Software, Saas, Professional Services, Salesforce.com, Cloud Computing, Erp, Strategy, Solution Selling, Program Management, Account Management, Integration, Crm.
Who are Sangeeta Dworkin's colleagues?
Sangeeta Dworkin's colleagues are Don Belter, Nhieu Luu, Debbie Tipps, Courtney Hollenhorst, Bob Jamisnoff, Derek Bross, Madison Labauve.
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