Sangeeth Kumar Email & Phone Number

India

Chennai, Tamil Nadu, India

Bengaluru, Karnataka, India

- Partnered with sales teams to manage the customer lifecycle, including architecture reviews, migration plan evaluations, and PoCimplementations. - Provided exemplary pre-sales technical expertise through technical and product presentations, demonstrations, and ongoing sales consultation. - Influenced $6.7 million ACV through customized recommendations and technical demonstrations of Citrix CVAD and DaaS product lines. - Developed and delivered technical materials and enablement to improve product knowledge and demonstration abilities for sales teams. - Acted as a trusted advisor to customers, supporting onboarding, adoption, expansion, and renewal planning. - Collaborated with Product Management, Marketing, and Engineering to refine and launch new products, ensuring alignment with customerneeds. - Supported Pre-Sales & Post-Sales activities by providing technical expertise and conducting product demonstrations. - Maintained compliance with Pre-Sales documentation and internal qualification of sales opportunities. - Extensively worked on RFP processes, developing detailed proposals and collaborating with cross-functional teams to secure key contracts. Demonstrated expertise in understanding client requirements and delivering tailored solutions. - Secured customer infrastructure by incorporating best features from Citrix Secure Private access solution. - Enhanced customer infrastructure security and performance by integrating it with the Citrix Observability Suite. - Optimized end-user logon performance by implementing Workspace Environment Management (WEM). - Reduced customer cloud spending by effectively leveraging autoscaling within delivery groups where applicable.

Bengaluru, Karnataka, India

- Implemented Azure Virtual Desktop solutions, managing host pools, applicationgroups, and profile management with FsLogix.- Developed multiple Shared Image Gallery definitions in Azure for updatingrespective AVD host pools- Assisted clients in migrating Citrix on prem workloads to Azure, providing technicalexpertise and support throughout the process.- Conducted effective requirements gathering, solution architecture, and technicaldemonstrations to drive customer success.- Based on requirement gathering, proposed the server sizing that is optimal for cost,user density and performance.- Applied group policies tailored to site, domain, or OU levels based on resourcelocation and usage requirements.

Chennai, Tamil Nadu, India

- Led a BAU team to manage Citrix infrastructure, providing L1-L3 support andensuring Citrix estate stability.- Facilitate bi-weekly meetings with customer Citrix SMEs to discuss key activitiesand upgrade plans.- Swiftly acknowledge high-priority issues, expedite resolutions, and conduct rootcause analysis (RCA).- Based on RCA analysis, recommend actionable improvements to prevent criticalissues in the future.- Developed scripts that does automated clean up of Citrix UPM profile that has notbeen active for more than 180 days in the environment.- Managed NetScaler infrastructure, including firmware updates, vulnerabilitymitigation, and replacement of a faulty device due to SSL card failure.- Coordinated with the Zenoss alert monitoring team to integrate the Citrix estate intoZenoss, enhancing end-to-end monitoring capabilities and strengthening projectengagement with Cognizant.- Performed renewal of NetScaler's and Storefront's expiring SSL certificates.- Successfully led the transition of Citrix tower BAU operations from a vendor toCognizant's Citrix technical team.- Follow ITSM process such as Incident management, Change management andVulnerability management.- Managed Thinclient infrastructure of the customer which serves as the VDI entrypoint for office workers.- Managed kiosk configurations on HP thin clients used as display peripherals,significantly enhancing retail product visibility and sales at POS outlets.- Maintained the Azure Virtual Desktop estate of the customer that eventuallyreplaced the existing Citrix estate as part of cost optimization.

Chennai Area, India

- Implemented RDS solution for lab environment (AVD at on-prem)- Managed Citrix Infrastrucute 7 version and provided L1, L2 and L3 support for LinuxVDAs hosted on XenServer hypervisor.- Developed a Bash script for generating health check reports for Linux VDAs,reducing report generation time from 45 mins to 5 mins.- Exposure to Linux OS management.- Managed Citrix infrastructure 4.5 & 6.x version and provided L1 and L2 support forWindows VDAs hosted on VMware hypervisors.- Interacted with several users across US and India for incident resolution.- Follow ITSM process such as Incident management and Request management