Sangeetha G Email and Phone Number

Roles & Responsibilities:• IdentityIQ Identity Manager role (SailPoint tool)• Service now ticket tool• Partner Relationship• Onboarding resources• Off boarding Resources • Contract Extension• Active directory• Invoice management • Asset revers shipment• MFA-VPN Configuration• Data card\Broadband• Townhall arrangement• Event management• Birthdays and Fun events• 10 years and 15 years employees completion arrangements • MOMs… Show more Roles & Responsibilities:• IdentityIQ Identity Manager role (SailPoint tool)• Service now ticket tool• Partner Relationship• Onboarding resources• Off boarding Resources • Contract Extension• Active directory• Invoice management • Asset revers shipment• MFA-VPN Configuration• Data card\Broadband• Townhall arrangement• Event management• Birthdays and Fun events• 10 years and 15 years employees completion arrangements • MOMs •Decorating the bay and also calling the persons’ family. Arranging transport for the family and treating them with hospitality. Show less

• Work on Service Now Ticket tool. Handling incident/ Service Request on priority basis without breaching SLA. • Frequently communicate with supplier, Onsite support team and vendors to fulfill the service requests/incidents. Maintain client relationship for business and help the team in achieving target.• Responsible for managing the lifecycle of all Business/IT Problems. Primary objectives are to prevent reoccurring of Incidents, and to minimize the impact of Incidents that cannot be… Show more • Work on Service Now Ticket tool. Handling incident/ Service Request on priority basis without breaching SLA. • Frequently communicate with supplier, Onsite support team and vendors to fulfill the service requests/incidents. Maintain client relationship for business and help the team in achieving target.• Responsible for managing the lifecycle of all Business/IT Problems. Primary objectives are to prevent reoccurring of Incidents, and to minimize the impact of Incidents that cannot be prevented.• Good knowledge in working with MS excel, power point presentation and ready to work in multiple project related activities in scope for Incident, Problem management.• Set up accounts and workstations.• Monitor performance and maintain systems according to requirements.• Maintain all local software and hardware licensing to ensure conformance• Manage entire purchase of inventory related to hardware, software and other IT supplies Show less

• Work on Service Now Ticket tool. Handling incident/ Service Request on priority basis without breaching SLA. • Frequently communicate with supplier, Onsite support team and vendors to fulfill the service requests/incidents. Maintain client relationship for business and help the team in achieving target.• Responsible for managing the lifecycle of all Business/IT Problems. Primary objectives are to prevent reoccurring of Incidents, and to minimize the impact of Incidents that cannot be… Show more • Work on Service Now Ticket tool. Handling incident/ Service Request on priority basis without breaching SLA. • Frequently communicate with supplier, Onsite support team and vendors to fulfill the service requests/incidents. Maintain client relationship for business and help the team in achieving target.• Responsible for managing the lifecycle of all Business/IT Problems. Primary objectives are to prevent reoccurring of Incidents, and to minimize the impact of Incidents that cannot be prevented.• Good knowledge in working with MS excel, power point presentation and ready to work in multiple project related activities in scope for Incident, Problem management.• Set up accounts and workstations.• Monitor performance and maintain systems according to requirements.• Maintain all local software and hardware licensing to ensure conformance• Manage entire purchase of inventory related to hardware, software and other IT supplies Show less

• Handling incident/ Service Request on priority basis without breaching SLA. • Responding in a timely manner to service issues and requests• Providing technical support (this may be in person or over the phone VPN issue)• Setting up accounts for new users• Represent the first stage of escalation for Incidents and Monitor the incidents• Escalates to appropriate level of management on a timely basis to drive incident resolution• Responsible for preparing… Show more • Handling incident/ Service Request on priority basis without breaching SLA. • Responding in a timely manner to service issues and requests• Providing technical support (this may be in person or over the phone VPN issue)• Setting up accounts for new users• Represent the first stage of escalation for Incidents and Monitor the incidents• Escalates to appropriate level of management on a timely basis to drive incident resolution• Responsible for preparing daily/weekly/monthly Incident\service ticket reports & KPIs• Checking if the incident is a duplicate of an existing incident that is already being addressed or a repeat occurrence of an incident that has already been resolved• responsibility for end-to-end Management Documenting key actions and events during the conference call• Ensure proper escalation are followed and correct support teams are engaged. Show less

• Handling incident/ Service Request on priority basis without breaching SLA. • Responding in a timely manner to service issues and requests• Providing technical support (this may be in person or over the phone VPN issue)• Setting up accounts for new users• Represent the first stage of escalation for Incidents and Monitor the incidents• Escalates to appropriate level of management on a timely basis to drive incident resolution• Responsible for preparing… Show more • Handling incident/ Service Request on priority basis without breaching SLA. • Responding in a timely manner to service issues and requests• Providing technical support (this may be in person or over the phone VPN issue)• Setting up accounts for new users• Represent the first stage of escalation for Incidents and Monitor the incidents• Escalates to appropriate level of management on a timely basis to drive incident resolution• Responsible for preparing daily/weekly/monthly Incident\service ticket reports & KPIs• Checking if the incident is a duplicate of an existing incident that is already being addressed or a repeat occurrence of an incident that has already been resolved• responsibility for end-to-end Management Documenting key actions and events during the conference call• Ensure proper escalation are followed and correct support teams are engaged. Show less

• Calendar Management• Travel Management• Hotel & Guest-house reservations• Vendor Management • Business Card & Stationery Requirement• Cafeteria & Pantry Management • Reports & Dashboards • Asset management • Worked on SM7 tool• Customer support • Resource management• Concur• Coordinating with Facilities and IT• Raising SCs and Pos• handle incoming mail and other material• answer phones in a professional and courteous… Show more • Calendar Management• Travel Management• Hotel & Guest-house reservations• Vendor Management • Business Card & Stationery Requirement• Cafeteria & Pantry Management • Reports & Dashboards • Asset management • Worked on SM7 tool• Customer support • Resource management• Concur• Coordinating with Facilities and IT• Raising SCs and Pos• handle incoming mail and other material• answer phones in a professional and courteous manner• respond to customer inquiries• arrange and confirm appointments• organize internal and external events Show less