Sangeetha Jayakumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Expertise in implementation of quality framework such as CMMI L5 (V2.0),ISO 9001:2015• Perform gap assessments of QMS against defined framework and identify process improvements• Proficient in SEPG activities like process definition and implementation covering various SDLC• Coaching the project teams on Quality Framework and Objectives and its business importance• Establish the quality plan to monitor the Process Compliance Index Score against adherence to QMS processes and raise proactive escalations during deviations• Educating the project team on KPIs and periodically collect and analyze metric data & propose improvement actions if there are deviation from the targets• Tracking the Quality of the work products/services using Verification(Peer Review, SME Review & Inspection) & Validation(Gate Reviews, Release audits, Integration Testing & Client Demo) • Facilitation of cross functional task force teams for process improvements like estimation, defect prediction, causal analysis• Handful experience in driving process improvement initiatives, metric and data analysis• Expertise in identification of QPPO and Sub Process metrics and building prediction model using Data Analysis tools - Minitab, Crystal Ball• Implementer of high maturity concepts using Statistical Techniques - Control Chart, Regression Analysis, ANOVA, Hypothesis testing, Fishbone analysis• Establish Performance Measurement Systems and monitor the Statistical Process Control (SPC) to continuously improve process capability & re-calibrate the model if needed• Conducting various audits like Internal, Work Product, Configuration & report the project performance to the management• Analyze the Audit NCs and track to closure• Identified an improvement opportunities and executed LSS based improvement initiatives• Defect analysis - Conduct (RCA) along with (CAPA)• Risk Assessment - monitoring the progress of the project to identify/prevent risks, by using analytical techniques

Bengaluru, Karnataka, India

• Expertise in implementation of different framework such as o CMMI L5 – Dev & SVC (V2.0)o ISO 9001:2015• Perform gap assessments of QMS against defined framework and identify process improvements.• Hands on Experience in SEPG activities like process definition and process improvement initiatives, metric and data analysis.• Conduct organization training for all QMS frameworks.• Proficient in implementing various SDLC methodologies – in-depth knowledge of Agile/Scrum/XP.• Trained Lean & Six Sigma Professional• Establish Performance Measurement Systems and monitor the Statistical Process Control to continuously improve process capability.• Analyze Org data, baselining, identification of QPPO and CTsPs, build process performance model and re-calibration of the model using statistical techniques. • Proficient in data and statistical tools like Minitab, Crystal Ball & QC Tools.• Conduct the process & product audits and gate reviews• Accountable for internal audit planning to evaluate compliance with integrated QMS (CMMI v2.0, ISO 9001, ISO 27001)• Conduct internal audits, analysis on Audit Non-Conformances (NC), tracking NCs to closure.• NC and ageing analysis.• Facilitate and coach the delivery/project team to implement Quality Practices in projects and perform Statistical Process Management in projects.• Risk, Issues and Opportunity management • Defect analysis, RCA and CAPA.• Collect and analyze metrics & perform casual analysis on outliers• Establish Dashboards and Reports to Senior Management

Bengaluru Area, India

• Implementation experience on CMMI L3.• Facilitating and maintaining the QMS across the organization.• Provided Training to project team on CMMI process areas.• Conduct the process & product audits and reviews to ensure that the given product is adherence to the standard framework.• Track Audit NCs and Observations to closure.• Collect and establish metrics to measure the effectiveness of the process adherence.• Providing timely metrics reports of quality/regulatory compliance status to the management.• During SAMPI A Assessment, have been a FAR member for PPQA, VER & VAL.

Master'S Degree, Information Technology

Bachelor'S Degree, Computer Science