• Deal directly with customers either by telephone, email or face to face• Respond promptly to customer inquiries• Process orders, mails, catalogue, samples, price quotation and similar data to customer as required• Record details of actions taken• Manage administration• Communicate and coordinate with internal departments• Follow up on customer interactions• Contact customers to ascertain data omitted on orders• Sourced a biggest factory’s from online• Call and arrange or fixed an appointment with the Purchaser, Buyer or Safety Officer and communicate direct.

• Wants to delight customers, above and beyond the call of duty• Has intimate knowledge of the customer needs• Has empathy for the customers situation• Is able to communicate clearly, both written and in speech• Talks in a way the customer can understand• Has a “ Thick Skin “ and is able to handle complaints, even when handling unpleasant customers• Handles in the best interest of both customer and company• Is able to use automated information systems to analyst the customers situation• Dealing with incoming emails, faxes and post, often corresponding on behalf of manager• Processing orders and sending over the quotation to the customer• Assisting Head of Department• Preparing Calibration Certificate• Handling ISO audit

• Providing confidential secretarial support to the head and deputy head of campus• Managing diary, screening calls, scheduling of appointments, organizing meetings and minute taking• Coordinating hotel arrangements for visiting overseas guests or staff• Making travel arrangements for the Head of Campus and other senior management staff• Maintaining effective electronic and paper filing systems• Preparing correspondence, reports and presentation materials• Assisting with the organization and coordination of College and duty social events• Assisting in general administrative duties as required• Responsibility for accounts and budgets