Sangeetha Thomas Email & Phone Number

Melbourne, Victoria, Australia

Work for Australian Defence Force members.

Melbourne, Australia

• As part of my role, I work with visa applicants and various consulates to provide visa services to my clients. These include working closely with clients to assist with their visa applications mainly for China, India.
• Counseling and providing guidance to applicants about visa processing guidelines and issues.
• Preparation of applicant documentation as per consulate specifications.
• Long standing and close relationships with diplomatic missions Australia-wide.
• Processing visas and dispatching documents to the respective consulates.

Melbourne, Australia

• Second in charge for the VFS services centre in Melbourne
• Handling over the counter applications and processing of the applications prior to sending them to the Indian consulate, Melbourne for visa stamping.
• Counseling and providing guidance to applicants about visa processing guidelines and issues.
• Validating the customer documentation for the Indian Consulate Melbourne.
• Preparation of applicant documentation as per consulate specifications
• Preparation of daily, weekly and monthly centre reports.

Bengaluru Area, India

• Supervising and leading a team of 4 members manning the Belgium and Netherlands visa processing unit in Bangalore, India
• Counselling applicants for visa processing guidelines and issues
• Validating customer documents for Belgium and Netherlands visa applications.
• Preparation of applicant documentation as per consulate specifications
• Preparation of daily, weekly and monthly centre reports.
• Handling ledger and accounts activities for the centre. Preparation of daily account reports to financial controllers.

Muscat Governorate, Oman

• Servicing clients, advising potential customers, making reservations and issuing travel documents.
• To provide information on all the airline schedules as requested by clients through interpretation of the information contained in the Reservation System
• Sell products services and loyalty programs developed by airlines to clients at every opportunity, ensuring maximum sales of auxiliary products to increase net revenue
• Directly interact with clients and potential clients to provide superior, and a consistent quality of travel services to sell airline tickets, travel related products and leisure travel products.
• Liaising with Airlines and handling Airline correspondence forms as an integral part of the job.
• To ensure all revenue documents issued are correctly reported on a daily basis to the accounts department to enable accurate invoicing.

Cochin Area, India

• Interacting with passengers, answering customer queries and facilitating various customer requirements.
• Manning the check in counters. Supervising the check-in counters during the check-in process, and providing the passengers with all necessary flight information.
• Coordinating Ramp Activities. Receiving the arriving passengers from incoming flight, supervising of various activities like speeding up various ramp activities which includes de-boarding and boarding of the passenger.
• Supervising boarding. Monitor security holding area to supervise boarding and to ensure that all passengers are boarded on time in order to avoid flight delays.
• Customer service. Providing product information and handling queries in reference to the products. Ensure customer satisfaction that in turn leads to orders and happy clients.
• Ticketing. Making reservations and issuing travel documents.

Sabre

Bachelor Degree In Computer Science

Iata/Ufta

Certificate Course In Amadeus(Bsp – Ticketing)