Sangeeth Ravindran Email & Phone Number

Dubai, Ae

India

Worked in the Design,Implementation and Testing of Pricing Configuration (including HAHA SIM) for (3HK, a leading telecom provider in Hong Kong + StarHub CBG/EBG, a leading telecom provider in Singapore)Worked on the below pricing configuration items:NormalizersSelective UpdatesMCC-MNCKubernetes (sideloaders, yaml files)GroupsNotifications/ThresholdsData Roll Over ConfigurationVirtual FieldsUnit testing using Test Framework (python)Postman API (openAPI/json/xml)Rest API/Swagger, etc.Worked in Production Support activity whenever required during the launch into PreProd and Prod for the above clients.

Worked in the role of Matrixx(5201) Domain Expert in setting up Matrixx System for a leading US Telecom Client.End-to-End analysis of Telecom flow related to OCS which involves Integration Points from the BSS and OSS side.Involves in top-down design and implementation of bottom-up approach of Normalizers, Rate tables, Decision tables,etc. in setting up of Offers & Catalog Items.

Auckland, New Zealand

Onsite technical lead and business analyst for one of New Zealand's leading Telecom provider. Translate stakeholder requirements into different tangible deliverable such as functional specifications, user cases, user stories, workflow/process diagrams. Develop business architecture using requirements such as scope, processes and risks. Handling the OCS Real-time rating application (MATRIXX) for postpaid customers in the role of Team Lead. Involves configuration of Normalizers, Grants & Product Offers related to Data management of postpaid customers. Also involves data sharing among subscribers.

Metro Manila, National Capital Region, Philippines

• Performed the role of Consultant for establishing eTOM processes for the client (one of the largest Telecommunications Provider in the Philippines) in the space of Telecom Billing & OSR (Operational Support Readiness).• Involved understanding the current operating trends as well as forecasting the future trends(‘To-be’) in the Telecom billing space and translating the same into a viable Business model for the Telco to implement in order to improve customer experience and revenue at the same time by identifying bottlenecks / pain points.• Conducted client workshops on a regular basis to explain the eTOM models in MS Visio format.• Advised the client to adapt the latest technologies like NFV, SDN, Digitization in the networking space to improve customer experience as well as ensuring OSI model is followed for timely & accurate transmission of data.• Involved capturing the daily event data and analyzing it using Data mining tools such as Rapid Miner and then creating the Process models (using PROM) to identify the bottlenecks in the existing business processes.• Prepared RACI & KPI which assists the Client in decision-making and establish accountability across the organization.• Implemented Agile methodology via creation of Demand Stories, User Stories & Acceptance Criterias'.Impact:• Increased process productivity• Streamlined and standard processes to be consumed across the organization• Estimated saving of USD 6.7 million due to proposed automation

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Performed the role of Consultant -- Billing Configurator/Tester and Business Analyst (Technology Lead) for the biggest Telecom service provider in Malaysia, MAXIS Communications and involved in configuration of new Products, Discounts, Usages and Journals.• Extensively worked on Oracle 9i/11g as complex SQL queries had to be written to retrieve data from the database.• Work domain included configuration for Mobiles, Fixed Lines, Wireless Broadband & USP.• Worked in Configuration & Testing of various Products, Packages, Components, Discounts, Contracts, Tax packages, NRC, Usage, MIU clearance, etc.• Fulfilled the role of a Business Analyst which involved gathering Business Requirements from the client, preparing the User Requirement Specifications document, getting the approval from the Client and then configuring the same.• Led a team of 4 members.• Experience in root cause analysis, gap analysis, problem resolution and change management (raising CRQs via BMC Remedy), as well as possessing extensive experience of identifying potential solutions and presenting the solutions to the Client.

Bengaluru, Karnataka, India

• Involved in the analysis of Data fallouts between the Kenan billing system and Siebel CRM in Production and fixing the data fallouts at Kenan End for TELSTRA Communications• Involved in Root-Cause analysis of data misalignment and impact assessment and remediation of the same.• Worked in Configuration of Products, Contracts, Discounts, NRCs' as well as troubleshooting BIP processes.• Developed multiple data extract and report generation scripts based on Client's requirements using SQL and Unix Shell script.• Developed many customized jobs to automatically identify data issues and convert data.• Raising defects for the release specific issues and implement/retest the fix provided.• Led a team of 5 members.• Worked on Production Support across modules including Billing, Usage and Payments involving identifying and fixing defects, support for operations, business request and incidents.

B.Tech, Mechanical Engineering

High School