-Handled an average of 30+ customer support requests daily, sometimes up to 50+ inbound calls per day while maintaining a near perfect customer satisfaction/resolution rating-Upheld designated on-brand direction of Management during Provident acquisition of Lakeland Bank, informing customer's via both email campaigns & inbound/outbound calls of requisite policy/procedure changes to be instituted following conversion-Collaborated with Executive Leadership during quarterly "roundtables/townhalls" regarding new promotions, updates to products and services offered, and reporting customer feedback -Well-versed across the full suite of relevant banking software applications including Salesforce, NGP, Business Process Manager, Director, and Microsoft Office Suite -Utilized CRM (Salesforce) to track customer interactions, complete requisite follow-up, and maintain accurate log of work performed-Gather and analyze unique/key metrics from daily inbound activity to determine potential areas of improvement to standard operating procedure/customer experience. (Presenting results to designated management via appropriate digital communication channels)

-Manage complete itnerary of scheduled outings including contact lists/designated participants, budgeting/expenses, managing time & logistics, as well as facilitate all aspects of guest experience throughout entirety of their stay-Conducted 100+ weekly phone calls and email correspondences addressing all matters related to guest inquiries (includes hotel/food/golf, pricing, unique & individualized benefits, additional local accomodations, and finally post-stay feedback)-Oversee the planning, promotion, and execution of golf tournaments, corporate outings, charity events, and memberexclusive experiences. Collaborate with vendors, sponsors, and team members to ensure seamless event production and participant satisfaction-Facilitated with staff across multiple resort departments to ensure the appropriate and timely delivery of all items outlined and agreed upon in requisite Sales Contracts-Assisted in creating compelling content for on-site flyers, social media, and the golf course website to promote events, membership programs, and seasonal offers.-Maintained a near 100% client satisfaction rating for both poised faciliatation of guest experience and willingness to go above and beyond regularly

-Responsible for all aspects of the recruitment process including cold outreach, qualifying & pre screening, interview scheduling, pre/post interview preparation and feedback, offer management & negotiation, and requisite onboarding-Expertly learned & utilized LinkedIn Recruiter (additionally operating as our Applicant Tracking System), CRM (Invenias), and a host of additional platforms including (Dext, JustWorks, ZoomInfo, Lusha)-Responsible for producing daily LinkedIn content, writing relevant copy, leveraging digital communication channels via email campaigns/InMails, video posts, hosting Client Conferences (Zoom/Microsoft Teams), engaging with candidates on social media in a bespoke manner-Strategize with senior leadership and partnered clients to ascertain hiring needs, determine requested qualifications for potential candidates, and discuss qaurterly hiring objectives-Routinely conduct 100+ weekly outreaches via phone call-including cold outreach, requisite job ad responses, applicant tracking, client/candidate feedback, resulting in 100%+ attainment of target throughout employment

-Started as barback/bartender's assistant-Trained under the guidance of former Bar Manager for "Dear Irving Gramercy" (NYC-Voted one of the 50 best bars in North America)-Learned & implemented appropriate steps of service at one of NJ's premier "speakeasy" bar/restuarant establishments (Cowan's Public-Nutley, NJ)-Assisted with food/drink recommendations and operational responsibilities tasked to front of house staff (bill processing, taking reservations, tracking inventory) -Researched cocktail history/technique in preparation for internal bartending exam, (officially promoted to bartender following successful completion)-Collaborate with fellow bartenders & management to design creative, unique, rotating/seasonal cocktails menu-Leveraged personal social media accounts to faciliate guest relations across all of Skopos Hospitality Group-In training to become Assistant General Manager prior to Covid-19-Two time Miracle on Centre participant/survivor (contributed in efforts to coordinate both Christmas marketing campaign & ensure optimized guest experience)

-Originally started as a part-time Teller at the Little Falls, NJ branch (#1 Retail Sales Branch in Northern Region)-Promoted to full-time Teller after being recognized for extraordinary customer service & sales excellence-Promoted to Teller Manager of the Wayne, NJ branch for exemplary sales production-Spearheaded a team of five tellers, all of whom reached quarterly sales targets under managerial supervision-Maintained regulatory compliance & successful achievement of quarterly sales targets throughout entirety of time as Teller Manager-Commended for Sales Excellence as #1 producing Teller Manager bankwide in Northern Region at quarterly sales rally, -Additionally recognized for "Lakeland's Finest" customer service award for assistance deemed "Above & Beyond" by executive leadership-Promoted to Personal Banking Consultant at the West Caldwell, NJ branch