Offering rich experience with a blend of Process and Operations Management, ServiceDelivery, strong knowledge of complaint management Processes through exposure to various verticalsand functions. Strongly committed to customer service with the ability to ensure high quality and timelyexpedition of customer requests, resolve any issues and win customer loyalty. Suave and polished withstrong coordination and liaison skills; competent to create win-win relationship with customers whileensuring customer satisfaction by achieving delivery and service quality norms and thus leading to repeatand referral business. Effective in quality and regulatory strategic planning and timely implementation ofcorporate objectives.  Analytical abilities and creativity to build up competitive advantage and contributeto the growth of the business.