I am Sangita Poudel, a seasoned professional with a rich background in Human Resources and Customer Success. In my role as a Human Resource Officer at Sherpa Hospitality Group, I spearheaded recruitment efforts, contributed to policy development, and collaborated with department heads to address HR needs. My focus on employee engagement resulted in successful program design and execution, fostering a positive work environment during my one-year and two-month tenure.As a Customer Success Executive at CoPenned, I achieved set sales goals through a performance-driven strategy and maintained effective client communication. My responsibilities included building sales prospects and ensuring client satisfaction from prospect to final work delivery, showcasing my skills in customer relationship management and sales strategies.During my internship at Buddha Air, I engaged in documentation, recruitment, and training-related tasks, enhancing my practical HR skills. Additional internships at FroxJob and RUWDUC exposed me to documentation, registration processes, and project proposal writing.Currently pursuing a Master of Science in Business Analytics at Trine University, I am building on my educational foundation in Human Resources Management from Kathmandu University School of Management. My skill set encompasses various domains, including Search Engine Optimization (SEO), lead generation, customer retention, CRM, and data management.With a proven track record in HR and Customer Success, I bring a unique blend of industry knowledge and a commitment to excellence, making me a valuable asset to any team or organization.