As a Customer Success Lead and an Enterprise Account Manager at Powerplay, I empower clients leverage the power of cloud-based software solutions to optimize their business processes and performance. I have a proven track record of building and maintaining strong relationships with key accounts, delivering high-quality service & solutions and generating new business opportunities through referrals, cross-selling and upselling. With a Bachelor of Commerce (BCom) in Accounting and Related Services from Jain University, I have a solid foundation in financial and business analysis, which enables me to understand the needs and challenges of different industries and sectors. I also have extensive experience in operations management, customer success, hiring, purchases, vendor management, F&B operations, and influencer marketing, gained from my previous role as the Head of Operations at a retail company. I am passionate about entrepreneurship, innovation and problem-solving and I constantly seek to learn new skills and enhance my domain expertise. I have completed multiple certifications in startup, channel management and key account management and I am always looking for ways to create an impact and add value to my team, my organization and my clients.