• Independently led and managed highly complex projects throughout project lifecycle. • Ensure effective monitoring and periodic health checks for multiple ongoing projects. • Worked as main liaison between clients and project teams for clients’ need assessments and tailored solution design.• Researched market trends and competitor portfolios, providing strategic brand development suggestions and possible opportunities to offer additional services or solutions to clients. • Developed, implemented, and refined procedures/guidelines as per sponsors. • Managed diverse funding and contracting mechanisms and handled project proposals, NDAs, MSAs, and their timely renewals. • Conducted sales and kick-off calls, demonstrated and showcased the company profile, solutions designed and the PoCs developed for clients. • Ensured all client interactions, decisions, and agreements are well documented. • Worked for post-sales handoff to ensure a smooth transition from the presales phase to the execution phase. • Reported project health, KPIs, NPS scores, and feedback to clients and the leadership team. • Established and maintained strong relationships with potential clients to build trust and ensure long-term engagement. • Regularly communicated with clients to provide updates, provided crisis support, creatively problem-solving and innovating solutions. • Collaborated with business analysts, engineering managers, and account managers to align project goals across multiple projects. • Coordinated staffing across projects in collaboration with the staffing team and onboarding/offboarding of team members. • Planned and organized initiatives to enhance employee engagement, productivity, and performance appraisals, maintaining a professional work culture. • Collaborated with admin and people management team for efficiently managing daily office operations to ensure a smooth and productive work environment • Built strong internal and external networks and relationships.

• Led and managed highly complex projects throughout the project lifecycle independently. • Worked as main liaison between clients and project teams for clients’ need assessments and tailored solution designs.• Researched market trends and competitor portfolios, providing strategic brand development suggestions and possible opportunities to offer additional services to the clients.• Managed diverse contracting mechanisms and handled project proposals, NDAs, MSAs, and their timely renewals. • Managed requirements gathering, change management, backlog prioritization, sprint planning, releases, daily standups, reviews, and overall project execution. • Defined project processes, staffing requirements, team roles, responsibilities, and schedules.• Collaborated closely with project management and development team to identify and resolve unique/recurring issues, conduct RCA/retrospectives, implement solutions, and document outcomes for future reference. • Ensured ongoing monitoring and conducted periodic health checks and KPIs, including project/code quality, security, and team member dependencies. • Participated in developing and reviewing project artifacts such as technical requirements, user experience design, architecture, testing, and implementation documentation. • Ensured quality assurance and control aligned with project requirements. • Established clear ownership of project tasks, expectations, provided necessary tools and support to team members, and offered timely feedback. • Planned and organized initiatives to enhance employee engagement, productivity, empowerment and performance appraisals, maintaining professional work culture.• Coordinated staffing across projects in collaboration with the staffing team and onboarding/offboarding of team members. • Reported project management progress and activities to senior management regularly via PSR or ESM meetings. • Drove organization-wide project management processes and facilitated knowledge sharing.

• Collaborated with the executive board to develop and execute high-quality business strategies aligned with short- and long-term goals.• Maintained operational success during organizational changes, establishing clear chains of command for accountability.• Researched market trends and competitor portfolios, providing strategic brand development suggestions and possible opportunities to offer additional services or solutions to the clients either via up-selling or cross-selling. • Managed diverse funding and contracting mechanisms, reporting requirements, negotiations and handled project proposals, NDAs, MSAs, along with their timely renewals. • Developed, implemented, and refined procedures/guidelines, communicating effectively with the office workforce.• Collaborated with the Finance Manager to oversee the company’s fiscal activities, including budgeting and reporting.• Evaluated company progress, synthesizing monthly and quarterly reports on KPIs, growth, and compliance.• Led multicultural teams across multiple geographies in cross-functional projects, optimizing processes for quality and timely delivery.• Planned and organized initiatives to enhance employee engagement, productivity, and performance appraisals, maintaining a professional work culture.• Identified skill gaps and acquired talent to enhance project delivery capabilities through competency skill matrix monitoring.• Acted as the primary company spokesperson for stakeholders.

• Collaborated with senior management to implement new processes aligned with business goals.• Guided and coached the Scrum Team on Agile principles, facilitating all Scrum ceremonies.• Mentored the Scrum team in self-organization, cross-functional skills, and domain knowledge, fostering effective communication across onshore and offshore teams.• Collaborated with product owners to manage backlogs and new requests.• Resolved Scrum team impediments with stakeholders to enhance Scrum effectiveness.• Analyzed Agile KPIs and metrics to measure milestones, deliverables, and department performance.• Continuously improved Agile practices using industry best practices and methodologies.• Managed project management processes including requirements management, test management, reporting, metrics, communication, and tracking.

• Led and executed multiple critical projects across diverse product lines, focusing on revenue generation and meeting aggressive deadlines. • Negotiated with onshore counterparts and clients to clarify requirements and resolve change request conflicts. • Coordinated and communicated with Scrum teams across onshore and offshore locations for daily operations. • Prepared Project Status Reports and Annual Project Closure Reports involving retrospective and root cause analysis. • Involved in managing the organization’s Knowledge Base and facilitated information dissemination among team members. • Conducted Agile methodology and practices training for colleagues and newcomers.• Contributed to developing and implementing guidelines and processes as a member of the Software Expert Process Group and Software Quality Process Group, including performing audits. • Strived for professional competence and proficiency in quality assurance principles and practices under CMMI and Agile frameworks

• Handle varied functions in Project management, Change Management, Process Implementation, Monitoring & Control and Risk management in a multicultural setup• Team player with strong follow ups to consistently strengthen the relationship with teams and counterparts

• Overall management and execution of multiple projects• Deal with clients and stakeholders for the acquisition of requirements and dissemination of information related to requirement, slippage, and delivery to offshore team• Negotiate with clients in clarifying the requirements and often had to resolve conflict with their change requests

• Assistant in AIT IT Department 40 hours a week providing support for entire AIT network infrastructure

• Develop and maintain web applications, integrating internal systems• Conduct comprehensive testing of web application units and systems• Design and implement user-driven templates, databases, and interfaces• Create database-driven web interfaces

• Deliver lectures, seminars/workshops and tutorials and invigilate/marking in assessments• Plan, design and develop teaching materials • Guide students in writing research proposals, papers and thesis works