Sangjin Kim Email and Phone Number

Provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform.Design IT Service management process, implement and developing ServiceNow platform.Design and developing webservice.1. Hanon : SAP Integration- Design Webservice architecture2. Hanon : Monitoring System Integration(Netcool, Prometheus)- Design architecture and developing webservice4. IBM Shared : ServiceNow implementation project- Design Service Request Process,and implement Service Request module in IBM Shared ServiceNow.- Design and develop Service Portal.5. Hyundai Motor Group BOT : ServiceNow implementation project.- Design IT service managemnt architecture(Incident. Problem, CMDB, Change, Service request, Knowledge)- Implement core system(Integrated with HR system, SSO, User management)- Implement Servicenow platform.- Develop webservice modules with 19 monitoring tools including Solarwinds and check MK- Design and develop webservice for interface with SAP RFC Module.- Operation advisor