Sang Le Email & Phone Number

Vietnam

Minnesota, United States

- Efficiently handle check-ins, check-outs, and reservations, ensuring accuracy in billing and payments while maintaining a welcoming atmosphere for guests- In charge of issuing point for Marriott members through E-bonus.- Communicate and respond to guest’s inquiries via GXP, email, and in-person, promptly addressing requests and resolving issues to maintain high levels of guest satisfaction.- Manage room availability and allocation, collaborating with housekeeping to ensure room readiness and fulfill guest preferences for room types and amenities. - Operate the PMS, processing various financial transactions, and generating daily reports for management review. - Provide concierge-like services, offering detailed information about hotel amenities, local attractions, and directions to enhance the guest experience. - Implement upselling strategies to maximize revenue, suggesting room upgrades and additional services tailored to guest needs and preferences. - Maintain accurate records of guest communications, including wake-up calls and messages, ensuring timely delivery and follow-up. - Manage cash handling procedures, including bank counts at shift changes and secure storage of funds, maintaining financial accuracy and integrity. - Collaborate with other departments to ensure seamless service delivery, following up on special requests and resolving any interdepartmental issues.

Ho Chi Minh City, Vietnam

- Processed guest check-ins, check-outs, room assignments, verify/adjust billing for guests.- Prepare personalized amenities and information packets for VIP guests, ensuring a luxury and exceptional experience.- Handle daily administrative tasks, run daily report, promptly respond to guest inquiries, and answer incoming phone calls.- Boost hotel revenue through strategic upselling of room upgrades and additional services.- Provide knowledgeable recommendations on local attractions and dining options to enhance guest stays.- Maintain clear and effective communication with guests and co-workers. - Ensure guest satisfaction through consistent follow-up from arrival to departure.

Honolulu, Hawaii, United States

- Organized a virtual workshop on innovation and environment. - Provided virtual training for up to 30 youths in Southeast Asia on circular agriculture. - Supervised and seed funding of up 3 teams’ winner to build and test 6-month circular agriculture prototypes.

Ho Chi Minh City, Vietnam

Fine dining and other services included in the banquet department; weddings, conferences,and buffets.

Bachelor Of Arts - Ba, Hotel Management

Pursuing Bachelor of Arts in Hotel Management, class of 2025

International Business, 4.0/4.5

Exchange programe under the Global Korean Scholarship

Nature Resouces