Sangmin Lee Email & Phone Number

California, United States

• Analyzed operational data to optimize seasonal check-in counter allocation per airline, reducing passenger bottlenecks during peak times and decreasing VOC complaints by 10%, enhancing both efficiency and customer experience• Optimized Incheon Airport’s internal database system by collaborating with engineering to upgrade the Integrated Information System (IIS), streamlining data integration and access for decision-making• Led the project to launch Oneworld’s first branded lounge at Incheon Airport, enhancing customer experience and strengthening strategic relationships with Oneworld alliance members• Established performance metrics to lead ‘Airline of the Year’ evaluations, recognizing top-performing airlines to improve operational efficiency and strengthen partnerships with key airline stakeholders• Collaborated with Engineering, R&D and cross-functional teams to implement optimization plans, driving business improvement

• Led the development of network expansion strategies by analyzing traffic data and forecasting market trends to enhance global connectivity and optimize route performance• Forecasted post-Covid19 recovery scenarios and identified priority regions for demand recovery, implementing targeted strategies such as travel bubbles and subsidy programs for airline relaunches• Developed automated dashboards using Excel macros to visualize transfer and OD passenger data, delivering daily reports with market sector trends to management, enabling informed decisions• Managed OAG market intelligence tool contract and advised on developing an in-house Integrated Information System(IIS) to support data-driven decision-making• Developed training manuals and led seminars on aviation statistics tools for internal employees, enhancing team capability in analytical decision-making

Washington Dc

• Used web scraping tools to extract data for APP’s weekly electronic newsletter, delivering timely policy updates on U.S. relations with Japan and Northeast Asia • Conducted research to support drafting legislation on compensating former POW(prisoners of war)s• Monitored issues affecting US-Japan relations and int’l politics in Northeast Asia• Attended conferences, seminars held by DC-based influential think tanks to engage with FP(foreign policy) professionals

Master Of Science - Ms, Computational Social Science

• Applying advanced computational tools to solve complex problems in social sciences, including human behavior analysis, causal inference.

Bachelor Of Arts - Ba, Political Science And International Relations

Activities and Societies: Asian Future Political Leader's Association(8th AFPLA)• Developed analytical skills and research experience.

Master Of Public Administration - Mpa, Public Administration

People Analytics Project: Used SAS to analyze the impact of HR policies on job satisfaction through multiple regression models, providing.

Spanish Language And Literature

Graduated Magna Cum Laude, recognized for academic excellence