Sango Pascal Email and Phone Number
I'm a results-driven Senior Customer Success Manager with a proven ability to drive growth and deliver exceptional customer experiences. At SolarWinds, I manage a $12M ARR portfolio, ensuring customers achieve their strategic goals and become loyal advocates. My expertise lies in:>> Customer Advocacy: Acting as the primary voice of the customer, driving actionable insights across teams to enhance product and service quality.>> Strategic Success Plans: Crafting and implementing targeted adoption strategies that accelerate product utilization and customer satisfaction.>> Risk Mitigation: Proactively identifying and addressing renewal risks, collaborating with sales, support, and product teams to resolve issues and improve retention.>> Value-Driven Engagement: Leading regular value conversations, delivering key insights on product features, industry trends, and business outcomes.>> Growth & Upsell Opportunities: Identifying and generating upsell opportunities through deep understanding of customer needs and pain points.Recognized as the Q4 2023 EMEA Best CSM, I’m passionate about driving customer success and growth.
Solarwinds
View- Website:
- solarwinds.com
- Employees:
- 2455
-
Senior Customer Success ManagerSolarwinds Jun 2023 - PresentRemoteAs an award-winning Sr. Customer Success Manager at SolarWinds, I manage over 200 enterprise customers, acting as the primary customer advocate throughout their journey. My role involves:>> Customer Advocacy: Serving as the voice of the customer, providing feedback to enhance product and service delivery.>> Strategic Adoption: Implementing tailored adoption strategies to help customers achieve their goals and maximize product value.>> Proactive Engagement: Conducting quarterly reviews, delivering product insights, and identifying upsell opportunities.>> Risk Management: Monitoring renewal risks and collaborating cross-functionally to resolve issues swiftly.>> Value Conversations: Leading discussions on product features, industry trends, and account reviews to reinforce customer value.My focus is on driving retention, increasing product adoption, and turning customers into loyal advocates.
-
Technical Support EngineerSolarwinds Dec 2022 - Jun 2023Remote• Supported SolarWinds monitoring applications for Network Performance Monitor and Server and Application Monitor• Conduct an environment health check and provide recommendations on improving the performance and reliability of the application server and the database.• Identify bugs and report to the development team to create a fix for the system.• Actively collaborated within the team to resolve new concerns about the new released software.• Provided timely resolution following SLA for different complexities.• Assisted customers with integrating their existing environment with the SolarWinds monitoring system.
-
Partnership Associate-VolunteerOppia Foundation Oct 2023 - PresentCameroonAs a Partnership Associate at the Oppia Foundation, I focused on building and nurturing relationships with organizations that align with our mission to expand educational opportunities. My responsibilities included:->Conducting outreach to potential partners within Cameroon.->Researching and analyzing regional markets to identify opportunities for collaboration that benefit learners.->Supporting the needs of existing partners to ensure successful, mutually beneficial partnerships.-> Through this role, I contributed to furthering Oppia's mission by connecting with key stakeholders and driving impactful educational initiatives. -
Web DeveloperOmg Code Jan 2022 - Dec 2022Remote• Manage website development projects from initial design through completion• Optimizing all cross-browser and multi-platform compatibility.• WordPress and Wix website development -
Web DeveloperWordlift Apr 2022 - Aug 2022Remote• Coding with JavaScript (Angular-JS) and Nebular• Collaborated with UI / UX designer to help create then implement best design practices• Extensive knowledge of CSS, Tailwind CSS and JS methods for providing performant visual effects• Employ best coding practices and object-oriented programming techniques to work on different software development projects -
It Support TechnicianFaith Based Medical Services Jan 2018 - Feb 2022Cameroon-monitor and maintain computer systems and networks-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues-troubleshoot system and network problems, diagnosing and solving hardware or software faults-replace parts as required
-
It TechnicianExpert Tech Service Sarl Apr 2020 - Aug 2020Yaoundé, Centre, Cameroon-Computer hardware maintenance -Troubleshooting software problems -Wiring of LAN -Network Maintenance and administration -WordPress website Maintenance
Sango Pascal Skills
Frequently Asked Questions about Sango Pascal
What company does Sango Pascal work for?
Sango Pascal works for Solarwinds
What is Sango Pascal's role at the current company?
Sango Pascal's current role is Senior Customer Success Manager at SOLARWINDS LLC || SaaS || Certified CSM || SCP || GAINSIGHT || NETSUITE || Salesforce || Certified Data Analyst || TABLEAU|| PYTHON || MySQ L|| NETWORKING || B.Tech || POWER BI ||.
What schools did Sango Pascal attend?
Sango Pascal attended Siantou Higher Institute Of Industry And Technology, Udacity.
What skills is Sango Pascal known for?
Sango Pascal has skills like Mysql, Hardware Architecture, Help Desk Support, Data Science, Cybersecurity, Computer Repair, Microsoft Powerpoint, Web Design, English, Flutter, Cascading Style Sheets, Wordpress Security.
Who are Sango Pascal's colleagues?
Sango Pascal's colleagues are Aleš Paroulek, Ashutosh Kumar, Mikhail Koval, Joan Wee, Mirasol Marang, Danielle Campbell, Eric Noon.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial