Sango Pascal Email & Phone Number

Remote

As an award-winning Sr. Customer Success Manager at SolarWinds, I manage over 200 enterprise customers, acting as the primary customer advocate throughout their journey. My role involves:>> Customer Advocacy: Serving as the voice of the customer, providing feedback to enhance product and service delivery.>> Strategic Adoption: Implementing tailored adoption strategies to help customers achieve their goals and maximize product value.>> Proactive Engagement: Conducting quarterly reviews, delivering product insights, and identifying upsell opportunities.>> Risk Management: Monitoring renewal risks and collaborating cross-functionally to resolve issues swiftly.>> Value Conversations: Leading discussions on product features, industry trends, and account reviews to reinforce customer value.My focus is on driving retention, increasing product adoption, and turning customers into loyal advocates.

Remote

• Supported SolarWinds monitoring applications for Network Performance Monitor and Server and Application Monitor• Conduct an environment health check and provide recommendations on improving the performance and reliability of the application server and the database.• Identify bugs and report to the development team to create a fix for the system.• Actively collaborated within the team to resolve new concerns about the new released software.• Provided timely resolution following SLA for different complexities.• Assisted customers with integrating their existing environment with the SolarWinds monitoring system.

Cameroon

As a Partnership Associate at the Oppia Foundation, I focused on building and nurturing relationships with organizations that align with our mission to expand educational opportunities. My responsibilities included:->Conducting outreach to potential partners within Cameroon.->Researching and analyzing regional markets to identify opportunities for collaboration that benefit learners.->Supporting the needs of existing partners to ensure successful, mutually beneficial partnerships.-> Through this role, I contributed to furthering Oppia's mission by connecting with key stakeholders and driving impactful educational initiatives.

Remote

• Manage website development projects from initial design through completion• Optimizing all cross-browser and multi-platform compatibility.• WordPress and Wix website development

Remote

• Coding with JavaScript (Angular-JS) and Nebular• Collaborated with UI / UX designer to help create then implement best design practices• Extensive knowledge of CSS, Tailwind CSS and JS methods for providing performant visual effects• Employ best coding practices and object-oriented programming techniques to work on different software development projects

Cameroon

-monitor and maintain computer systems and networks-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues-troubleshoot system and network problems, diagnosing and solving hardware or software faults-replace parts as required

Yaoundé, Centre, Cameroon

-Computer hardware maintenance -Troubleshooting software problems -Wiring of LAN -Network Maintenance and administration -WordPress website Maintenance

Bachelor Of Technology - Btech, Computer Software Engineering, First Class Honour 🎖

Relevant Coursework: Java Programming, C++, Data Structures, Object-Oriented Design, Database Management Systems, Information Security.

Nano Degree, Data Analytics

Activities and Societies: Data cleaning, Data gathering, Data visualizations This Nano degree program entails Gathering data from various.