Driving operational excellence and customer satisfaction at Y Equipment Services (formerly Youngman India Pvt Ltd), a leading provider top-quality, safe, & efficient rental solutions.Key Responsibilities:1. Overseeing multi-branch operations to ensure seamless order management, delivery, and service across 35+ locations.2. Driving operational excellence across a network that serves 800+ sites and 1000+ customers annually.3. Spearheading workforce development by implementing structured training programs for scaffolders, supervisors, and other key staff.4. Optimizing resource utilization and reducing costs without compromising on safety or quality standards.5. Building customer trust by ensuring timely deliveries (24-hour TAT) and efficient pickups (72-hour closure).Achievements:1. Enabled significant logistics optimization in high-activity branches.2. Played a pivotal role in developing a skilled workforce certified in scaffold safety and installation.3. Consistently enhanced customer satisfaction through timely service and adherence to safety protocols.

• Managing the supply chain for forward and RTO in major 6 cities through a team of 60 people to provide seamless service to customers.• Modified the supply chain to improve delivery efficiency from 60% to +95%.• Designing and implementing the warehouse layouts.• Worked on inbound, internal & outbound warehouse process improvements design with a focus on business requirements• Conceptualise and develop the delivery scheduler and planner for tracking delivery and automation at the warehouse end.• Transition, deployment, and implementation of a new Inventory management system to provide more visibility of the stock and automation in stock keeping.• User acceptance testing and training manuals for multiple scenarios of inbound, internal & outbound processes.• Include and measure the CSAT based on the delivery and pickup experience. • Designing the SOP for operations.• Defining the KRAs and breakdown to measurable KPIs of the operations team.• Hiring, training, and Development of the Operations team.• Coordinating with the finance and CS department to smoothen the refund flow for the customer.• Moodboard designing and product photoshoots for website and marketing.

• Handled the First mile, Middle mile, and warehouse operations of FnV while coordinating with the sales and procurement team.• Monitoring & reporting the Daily Ops KPI adherence, driving productivity and increasing cost-efficiency.• Vendor Management, training, retention, and managing pay-outs of Business Partners.• End-to-End planning and execution of the newly launched B2C project.• Analyze the data using MIS & BI reports solving the problems in the run time• Optimized the existing network and developed the forward and reverse route(RTO) planning to reduce the cost and loss of fresh produce.• Minimize the inventory mismatch through RCA by developing warehouse design by planning layout and process flow.• Training and Development of Labour, Logistics and Warehouse team

• Responsible for the warehousing & transportation mapping & other elements in Network Optimization• Driving the cost-efficient network throughout PAN India for the Linehaul Vehicles with optimum utilization of Capacity to maintain the service levels of customers.• Analyze the data using MIS & BI reports to plan new routes and make modifications in old routes as per the dynamic change in load factor.• Monitoring and managing the team's performance of all warehouses with insightful communications, team meetings, and reward and recognition programs driving ops towards zero-defect culture.• Project-based network planning for different E-comm players.• Fleet Capacity, Planning & Operations, Vendor Management, Contracts, induction, payments, and time to time evaluation of productivity

• Developed warehouse design by planning layout, product flow, and product handling systems achieving 98% in footprinting.• Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures.• Reduction in cost of the first mile and last-mile operations.• Designed the new operation flow chart as per new WBS and operating procedures.• Daily huddle meeting of labor on material handling and weekly training and development of Labor and Staff on process improvement, helping in bring down the DEPS below 500 PPM.• Improved utilization of existing resources and evaluating and recommending new equipment.

Joined as inter in the organization when it was only 2 years old:1. Helped in designing the supply chain for the organization.2. WBS for the employees.3. Standardize the operating procedures and documents.4. Designed the new operation flow chart as per new WBS and operating procedures.5. Design the warehouse layout as per new operation flow.