To Monitor, manage and process incoming claims in the warranty platform as per dealer allocation. Adhere to systems, processes, standards and guidelines set by brand. Assist dealers in queries related to processes and standards and help them to improve.

Sewells MSXI is leader in providing end to end warranty management solution to leading automotive manufacturers in the world.The broad areas for which I am responsible are: Manual “desk” review of all warranty claims blocked by warranty systems for all PSA dealers and importers Treatment of warranty in conjunction with defined rules: validation, adjustment or rejection of claims, support warranty activities Ensure the best accessibility to his interlocutors and commit to reliable and fast responseThe responsibilities would include:A. Assess and follow up warranty claims and pre-authorizations : Assess claims according to PSA warranty regulations and repair procedures in an efficient way, respecting the defined lead times Track warranty response using a specific databaseB. Apply Lean Management Pillars : Actively participate to Short Interval Management Identify waste & participate to Problem Solving groups Be proactive in communicating bottom up communicationC. Keep effective contact with the relevant parties including warranty staff of European Automotive Manufacturer and Sewells MSXI global BPO projects (management and teams) : Work in coordination with back office teams: participate in regular meetings, follow quality and feedback from the dealer network. Acknowledge all feedback and be in continuous improvement approach, based on support provided by any Sewells MSXI team involved in the project Participate in audits and internal and external trainingD. Ensure availability, productivity and performance : Meet qualitative and quantitative objectives and targets specified by European Automotive Manufacturer and Sewells MSXI Supervise the functionality of the systems. Report malfunctions and support the development of the systems and processes

TATA Consultancy Services Ltd. | Feb 2015 - June 2018 | 3.4 YrsWarranty Analyst | July 2017 - June 2018 As a warranty analyst, I used to analyse failures in various functions and processes for vehicle systems and help customer to reduce major engineering problems assuring the improvement in quality of upcoming vehicle models. Automotive domain knowledge was vital for my role. I used various supporting tools provided by customer in this project for root cause analysis. Project Highlights:- Should have sound knowledge of Interior and Exterior vehicle Components - Design requirements for components - Probable reasons for failures in functioning of different vehicle systems - Root cause analysis for solving design failuresDVA Engineer | Feb 2015 - July 2017 DVA stands for Dimensional Variation & Analysis. I use to study the behaviour of suspension systems under different tolerance values and conditions. Knowledge of Tolerance stack up analysis and Geometric Dimensioning and Tolerances (GD&T) was essential in this project.Project Highlights: - Application of GD&T - Application of Tolerance Stack Up Analysis - Analysing behaviour of suspension system for different tolerance values

NRB is the global benchmark for quality and innovative design in high-precision friction solutions. NRB Bearings is a recognised leader in needle roller bearings, conventional cylindrical roller bearings and has developed a new generation of lightweight drawn cup bearings.I have done my internship from NRB bearings where I have studied various manufacturing techniques practically. I have studied the process management which is very important in any manufacturing industry so as to maintain smooth manufacturing rate.I have studied various processes which helps to maintain the quality of product.