Host onboarding calls to ensure all questions from new brand partners will be resolved.Coordinate 9 national and local TV shows using multiple project management tracking softwares including HubSpot, Trello with the goal of meeting deadlines ahead of schedules.Function as an escalation point for cross-functional departments and external brands, which resulted in a 98% resolution rate for complex issues and enhanced interdepartmental collaboration.

Managed more than 100+ brand account partners across North America.Served as the lead point of contact for all customer account management matters.Collaborated with multiple internal teams to ensure the timely and successful delivery of resolutions according to customer needs and objectives.Oversaw the price checking process to ensure that all brands honour their commitments and provide us with the best possible deals.

Participated in the planning and coordinating activities for survey projects to ensure that goals and objectives are accomplished within the established time frame and budget parameters. Provided project support for the Field Operations team and a variety of research teams across North America for multiple concurrent quantitative and qualitative projectsPrimary led on list matching, including maintenance and further refinement of the list matching tools which resulted in Project Managers were able to win more biddings and increase revenues significantly. Acted as the support escalation lead for technical issues with surveys to ensure projects were flowing out appropriately. Solved projects’ enquiries by continuously interacting with internal clients and external vendor partners.