-Transacting USA and international client accounts for digital marketing services-Handling new leads and process new accounts-Managing client portfolios through email, chat, and calls-Retaining key customers through constant communication-Focus on growing and developing rapport with existing clients

- Dealing with emergency 999 calls- Handling and forwarding calls to the relevant emergency services- Working with vulnerable customers requiring patience and humbleness- Excellent listening and communication skills have been developed working in this fast paced environment- Coordinating with the colleagues in critical situations to make sure that the correct customer service is being delivered.

-Gained experience working and cordinating with three departments i.e advertising, business development and social media marketing.-Demonstrated excellent client dealing relations by building thorough presentation pitches and communicating through emails and telephonic conversation.-Worked on creation of effective text content for social media (Facebook, Instagram, LinkedIn) and management of its statistics provided me with expertise in new relavant field.-Displayed… Show more -Gained experience working and cordinating with three departments i.e advertising, business development and social media marketing.-Demonstrated excellent client dealing relations by building thorough presentation pitches and communicating through emails and telephonic conversation.-Worked on creation of effective text content for social media (Facebook, Instagram, LinkedIn) and management of its statistics provided me with expertise in new relavant field.-Displayed responsible attitude by cordinating tasks on time and cooperation with team for constructive results. Show less

-Recorded complaints all over Pakistan, arranged data received and writing observations (under supervision) provided me with excelling on management and organissation of tasks.-Coordination with outsourced staff and replying them with key performance indicator set was a very insightful and important duty for demonstrating correct brand persona. -CSKE (Customer Satisfaction Kaizen Evaluation) contest was immense source of knowledge and developed intellectual and interactive skills… Show more -Recorded complaints all over Pakistan, arranged data received and writing observations (under supervision) provided me with excelling on management and organissation of tasks.-Coordination with outsourced staff and replying them with key performance indicator set was a very insightful and important duty for demonstrating correct brand persona. -CSKE (Customer Satisfaction Kaizen Evaluation) contest was immense source of knowledge and developed intellectual and interactive skills communicating with multiple dealers on one platform.-Worked on two projects customer+sales satisfaction index and Voice of customer VOC genesis software ( for customer satisfaction), analysing the themes based on generated reports by third party in former project and in later proof reading the user manual of VOC genesis software helped me build qualitative analytical skills. Show less

-Rotation in several departments i.e. quality assurance, quality control, sterile area etc. with productions and operation manager to observe work structure, labour dealing was immense source of knowledge.