Tech-forward leader with 16+ years of experience, now driving digital transformation and technology innovation at Research and Metric Corporation.Spearheading:Enterprise IT strategy and technological roadmap developmentAI/ML implementation for advanced market research capabilitiesCloud infrastructure and cybersecurity modernizationData analytics and research technology optimizationLeading initiatives to:Transform traditional market research through cutting-edge technology adoptionArchitect scalable solutions for processing and analyzing research dataEnhance research capabilities through AI-powered insights generation Streamline operations with innovative technology deploymentBuild robust IT infrastructure supporting global research operationsCommitted to leveraging emerging technologies to revolutionise market research methodologies while ensuring operational excellence and data security.

Led comprehensive technology operations and infrastructure management for Simnovus, specializing in UE test simulator server benchmarking and telecommunications testing solutions. Spearheaded strategic technical initiatives while managing cross-functional teams to deliver robust testing environments and infrastructure solutions.Key Responsibilities & Achievements:Orchestrated end-to-end cloud infrastructure management across multiple platforms (AWS, DigitalOcean), while implementing private cloud solutions using KVM Virtual Manager, VMware ESXi, and Hyper-V for optimized testing environments.Designed and maintained critical testing infrastructure for UE simulator benchmarking, ensuring high performance and reliability through sophisticated monitoring systems and custom Linux configurations.Implemented enterprise-wide technology solutions including JIRA Cloud, Microsoft Platforms, and Google Workspace, driving operational efficiency and team collaboration.Established comprehensive network infrastructure utilizing Cisco and Netgear switches, coupled with Sophos UTM firewalls to ensure robust security and optimal performance.Developed and deployed automated monitoring solutions using Zabbix for proactive server, network, and cloud infrastructure management, significantly reducing system downtimes.Created efficient bash scripts for Linux server troubleshooting and automation, streamlining operations and improving system reliability.Led telecommunications infrastructure simulation and testing initiatives, managing both communication network protocols and hardware components to ensure precise benchmarking results.

Led strategic IT operations across 3 global locations, managing a team of 10 IT professionals while supporting 200+ users. Successfully implemented cost-reduction initiatives while maintaining service excellence and operational efficiency.Key Responsibilities & Achievements:Developed and executed comprehensive technology strategies aligned with call center objectives, resulting in improved service delivery and operational efficiency across multiple locations.Orchestrated end-to-end management of mission-critical systems including telephony infrastructure, CRM platforms, and databases, ensuring 99.9% uptime and optimal performance.Led a diverse team of system administrators, network engineers, and developers, fostering a culture of innovation and excellence while maintaining high service standards.Implemented robust network security protocols and disaster recovery systems, ensuring business continuity and data integrity across all operations.Established comprehensive performance monitoring frameworks for technology systems, leading to proactive issue resolution and enhanced system reliability.Managed vendor relationships and contract negotiations, optimizing service delivery while achieving significant cost savings through strategic partnerships.Successfully delivered multiple technology transformation projects on time and within budget, improving operational efficiency and customer satisfaction.Designed and implemented data management strategies, including backup systems and recovery protocols, ensuring seamless business operations and regulatory compliance.

Spearheaded the design and implementation of advanced telecommunication solutions in call center environments, focusing on Asterisk-based systems integration and optimization.Key Responsibilities & Achievements:Architected and deployed comprehensive Asterisk-based telecommunication systems, including custom PBX configurations, call center solutions, and sophisticated IVR implementations that enhanced operational efficiency.Engineered seamless integrations between Asterisk platforms and business-critical systems including CRM solutions and databases, resulting in streamlined workflows and improved customer experience.Developed and implemented robust call routing strategies and queue management systems, optimizing resource allocation and reducing average call handling times.Established proactive system maintenance protocols and security frameworks, ensuring 99.9% uptime of mission-critical telecommunication infrastructure.Led complex troubleshooting initiatives for multi-node Asterisk deployments, implementing solutions that significantly reduced system downtimes and enhanced call quality.Designed and delivered comprehensive training programs for technical staff and end-users, increasing system adoption rates and reducing support tickets by 40%.Managed end-to-end telecommunications projects from conception to deployment, consistently meeting deadlines and budget constraints while exceeding performance expectations.

A Full Stack Developer I am responsible for designing, building, and maintaining LAMP Stack websites and applications. Some of the key responsibilities as a Full Stack Developer include:Web Application Development:Design, develop, and maintain web applications using the LAMP stack (Linux, Apache, MySQL, PHP).Implement front-end features with HTML, CSS, JavaScript, and frameworks like Bootstrap or jQuery.Backend Development:Develop server-side logic using PHP to handle application functionality and database interactions.Create and manage RESTful APIs to facilitate communication between the front end and the backend.Database Management:Design, implement, and maintain MySQL databases.Write efficient queries, stored procedures, and triggers to optimize data retrieval and manipulation.Ensure data integrity, backup, and security.Server Administration:Set up, configure, and manage Linux servers to host web applications.Install, configure, and maintain Apache web servers for optimal performance and security. Security Implementation:Implement security best practices to protect applications from common threats (e.g., SQL injection, XSS, CSRF).Regularly update and patch server and software components to mitigate security vulnerabilities.Performance Optimization: Optimize application and server performance through efficient coding practices, caching mechanisms, and load balancing. Version Control:Use version control systems like Git to manage codebase changes and collaborate with other developers. Follow best practices for branching, merging, and code reviews.Collaboration and Communication:Work closely with designers, front-end developers, project managers, and other stakeholders to ensure seamless integration and delivery of features.Participate in regular meetings, provide status updates, and contribute to project planning and estimation.

As a Senior Developer I am responsible for designing, building, and maintaining web applications using the LAMP Stack. Some of the key responsibilities include:Development and Maintenance: Design, develop, and maintain web applications using the LAMP stack (Linux, Apache, MySQL, PHP). Write clean, well-documented, and efficient code to create responsive and scalable web applications.Server Management:Configure and manage Linux-based servers to host web applications.Set up and maintain Apache web servers for optimal performance and reliability.Application Architecture:Collaborate with cross-functional teams to define and implement application architecture.Develop RESTful APIs to support front-end functionalities and integrate third-party services.Collaboration and Communication:Work closely with designers, front-end developers, and other stakeholders to ensure seamless integration and delivery of features.Participate in code reviews, provide constructive feedback, and adhere to coding standards and best practices.

Specialized in the implementation and optimization of Vicidial call center solutions, contributing to successful deployments including an international implementation in Qatar.Key Responsibilities & Achievements:Led complete Vicidial system installations and configurations across various operating systems, ensuring optimal performance and reliability for call center operations.Engineered custom modifications to the Vicidial platform, developing new features and integrations to meet specific client requirements and enhance functionality.Designed and implemented seamless integrations between Vicidial and various CRM systems, telephony platforms, and databases, creating unified operational environments.Established robust database management protocols for Vicidial systems, including implementation of backup strategies and security measures to ensure data integrity.Developed comprehensive system monitoring and maintenance procedures, significantly improving system stability and performance.Executed successful international deployment of Vicidial solution in Qatar, managing on-site implementation and client training.Created detailed technical documentation for system configurations and customizations, enabling knowledge transfer and consistent system management.