● Organize and manage case documents for efficient retrieval and review.● Manage calendars for hearings, depositions, and legal deadlines, ensuring compliance with court schedules.● Coordinate meetings and depositions, ensuring all parties are informed, prepared, and aligned.● Prepare legal documents, including drafts for meet-and-confer letters, discovery responses, requests, answers, and motions.● Liaise with clients, opposing counsel, court reporters, holders, sureties, and external law firms, fostering effective communication.● Monitor court dockets to track case progress and ensure all deadlines and court requirements were met.● Draft responses to CLRA demand letters, leveraging templates for efficient document production.● Utilize time-tracking tools to accurately document billable hours and create client invoices, ensuring transparent and timely billing.

● Gather sensitive medical history from patients for streamline routine check-up appointments with trust and rapport building through strong and effective communication and listening skills.

Citizens Bank● Customer service via phone for Retail Online Banking, Savings and Checking accounts, bank fees, fee waivers.● Excelled in meeting account metrics, AHT and CSAT goals.

Metro PCS & Verizon Wireless● Achieved top supervisor rewards for constantly surpassing account KPI standards.● Coached to maintain quality control and customer satisfaction in every call for immediate feedback monitoring.● Weekly feedback and uptraining session for continuous development and team motivation ensuring a comfortable and safe work environment.● Owned escalated customer calls.● Creation of improvement performance action plans for struggling associates.● Applied corrective actions when necessary.

Best Buy● Optimized the scheduling leveraging HRs and clients production demands.● Interpreted historical data on volume to forecast and create schedules and allocations.● Headcount allocation based on intervals, schedule monitoring, recognizing problem areas and taking appropriate actions for improvement.

T-Mobile● First place team performance on call resolution for 2 consecutive months.● Development Coaching to a team of 10+ agents.● Action plans creation, follow ups, monitor and promote progress.● Documentation management for regular audits.● Queue monitoring and weekly meetings for metrics, actions plans and performance evaluations.● Liaised with HR, Workforce, Training and Technical departments towards companies goals.● Managed disciplinary action documentation.● Leadership Trained.

T-Mobile. ● Customer Technical support for a wide range of mobile phones.● Customer focus approach for Flexpay and post-paid customers.

Equifax● Promoted insurance and credit score services. ● Achieved top sales agent level during the first week in production training.

● Responsible for staffing, personnel evaluation and training. ● Overseeing sales. Sales and inventory management.● Payment of suppliers and internal expenses. Cash flow management.