In my capacity as a Multi-Property IT Manager, I lead a team of seven professionals responsible for overseeing information technology operations across a portfolio of seven hotels (Sheraton Fiji Golf & Beach Resort | The Westin Denarau Island Resort & Spa | Sheraton Denarau Villas | Sheraton Resort & Spa, Tokoriki Island, Fiji | Fiji Marriott Resort Momi Bay | Sheraton Samoa Aggie Grey's Hotel & Bungalows | Sheraton Samoa Beach Resort). My role encompasses a wide range of responsibilities aimed at ensuring seamless IT support and efficient management for each property. Key Duties:• Supervising and optimizing team performance through rostering, conducting performance reviews, and gauging associate feedback.• Collaborating closely with the Cluster Director of Finance and property financial controllers to ensure the successful completion of OpEx and CapEx budgets.• Spearheading the implementation of innovative IT initiatives such as ServiceNow, SAMWeb, and the NET70 program.• Effectively managing stakeholder expectations for all seven hotels by ensuring project and task timelines are met efficiently. Regularly communicating updates to stakeholders and adjusting priorities as necessary.• Collaborating with the finance department and third-party suppliers to implement cost control measures during the pandemic.• Leading the reopening efforts for three Sheraton resorts in Fiji following the COVID-19 pandemic.My role as a Multi-Property IT Manager involves comprehensive oversight, strategic planning, and effective communication to deliver exceptional IT services across multiple hotel properties.

In a critical role as IT Specialist at the prestigious Fiji Marriott Resort Momi Bay, I spearheaded and innovated IT operations, playing a pivotal role in the resort's successful launch and continued excellence. My tenure was marked by strategic leadership, technological enhancements, and dedicated support.Key Achievements:• Instrumental in the seamless pre-opening phase, I efficiently planned and executed the setup of the resort’s entire IT infrastructure, laying a solid foundation for operational success and future growth.• Oversaw the development and maintenance of a robust IT infrastructure, ensuring the reliability and security of systems critical to the resort's day-to-day operations and guest services.• Continuously sought and integrated innovative technological solutions to enhance guest experience, streamline operations, and ensure the resort stayed at the forefront of the hospitality industry's technological advancements.• Fostered a culture of continuous improvement and knowledge-sharing, leading cross-departmental collaborations and providing comprehensive training to ensure staff were well-equipped to use the technology effectively.• Managed relationships with technology vendors and internal stakeholders, ensuring that IT strategies aligned with the resort’s overall goals and delivered maximum value.• Provided round-the-clock technical support, rapidly addressing and resolving issues to maintain the highest level of service. Skillfully managed crisis situations, minimizing disruption and maintaining operational continuity.• Administered the IT budget with a focus on cost-efficiency and strategic investment, ensuring that resources were utilized effectively to deliver the best possible return.

As an integral member of a dedicated two-person IT team, I effectively managed and supported the IT infrastructure across four prestigious Marriott International properties: Sheraton Fiji Resort, The Westin Denarau Island Resort & Spa, Sheraton Denarau Villas, and Sheraton Resort & Spa, Tokoriki Island. Serving over 900 employees, guests, and residents, my role was crucial in ensuring the smooth and efficient operation of all IT-related functions.Key Responsibilities:• Ensured robust performance and reliability of IT systems across all four properties, maintaining a critical Windows server environment and overseeing multi-site network security and functionality.• Regularly updated and monitored Active Directory user accounts and maintained antivirus protection company-wide to uphold a secure and efficient IT environment.• Led the installation and configuration of desktops, laptops, and servers, including applications and operating systems, ensuring all properties were equipped with up-to-date and functional technology.• Provided 24/7 maintenance support and break-fix solutions, rapidly addressing and resolving technical issues to minimize impact on hotel operations and guest experience.• Adhered to strict change control procedures and ensured compliance with PCI regulations, safeguarding sensitive data and maintaining system integrity.• Effectively liaised with external IT service suppliers and managed procurement within agreed budgets, ensuring optimal value and service quality.• Delivered comprehensive technical support through helpdesk systems, addressing a broad range of queries related to internal and external applications.• Proficiently hardened network switches and monitored usage to protect data and access privileges. Regularly applied OS patches and upgrades to enhance system performance and security.

During my tenure as an IT Technician at VT-Solutions, a leading provider of comprehensive IT support services, I played a pivotal role in delivering high-quality technical solutions and customer service. My responsibilities were critical in ensuring the smooth operation of our clients' IT systems and in fostering strong client relationships through exceptional service.Duties:• Develop and implement telecommunications operational procedures.• Create and/or modify voicemail and call features.• Install telecommunications equipment and provide support for handsets, voicemail and new/emerging telecommunications-related technology.• Inventories telecommunications equipment.• Install, support and maintain both physical and virtual network servers and appliances.• Install, maintain, and troubleshoots the Storage Area Network (SAN) telecommunications related problems.• Establish and maintain user accounts, profiles, file sharing, access privileges and security.• Perform daily server tape backups.• Research, analyze, monitor, troubleshoot and resolve server or data network problems telecommunications related problems.• Develop, maintain and implement network support, and archiving procedures.• Research and evaluate new technologies related to computer networking.• Assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support• Recommend and specify the purchase of related products and services.• Keep current regarding new hardware/software products for system enhancements