Sani Shakya Email & Phone Number

United Arab Emirates

Dubai Mall

Dubai Mall

Directly managed a team of eight Sales Executives, a Supervisor, and two Senior Sales Executives. Coordinate with Marketing, VM, Receiving Team, E-com, Operations, and Guest Services department to effectively run the Department. Work closely with Buyers in providing weekly guests feedback in order to get the appropriate product for the department’s guests. Manager on Duty: Responsible for the entire concept including concessions with operational issues and guest concern. Facilitate the resolution of guests related issues finding the best solution to satisfy and maintain client relationships with guests. Department achieved +12% vs 2019 budget.

Level Shoes, Dubai Mall

Participate in the sales executive team in generating sales through high selling techniques to achieve the sales target. Ensure consistency in guest service delivered and handle all complaints, also build and maintain guest experience standards in order to build strong loyalty. Assist the Retail Sales Manager/Buyers to provide Order and replenish all goods to avoid any out of a stock situation.Prepare a schedule to ensure full coverage of the department and maintain grooming standards of the staff. Delegate areas of responsibility for each sales team, observe performance, follow-ups, and provide development feedback.

Level Shoes At Dubai Mall

• Possess the skill to work both in a team and perform independently.• Strong Communication skills with strong business-related knowledge.• The ability and desire for sales job with a confident and determined approach.• Highly self-motivated and ambitious in achieving goals.• Act as a bridge between the company and its current market and future markets.• Maintain and develop good relationships with guests through personal contact or meetings or via telephone.• Receiving, check-in, and stocking of merchandise to verify accuracy.• Merging stock in a best seller to maintain the present sales.• Potential sales volumes and effect to competitors, operations of sales. • Preparing weekly reports and updating manager• Overseeing the team of sales executives to ensure they achieve the line target.

Dubai Mall

• Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.• Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks, work processes, individual and team training needs.• Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assessment, promotions, a tour of duty changes, reviews, and performance appraisals.• Coach, facilitate, solve work problems, and participate in the work of the team Observe training needs and relay training needs and requests to the supervisor.• Responsible to interact with customers to provide information in response to inquiries about products & services.• Operating all attractions, knowledge about amusement, redemption and other related information that provides valuable service to the customers.• Provides and ensures that exemplary guest service is maintained at all times.• Supervise in the operation and function as a role model for the company's quality standard.• Have a thorough knowledge about emergency procedures (blackout, fire alarm, video equipment, variety of errors and abnormalities), evacuation process for the safety of guests.• Handling Via Transceiver effectively and updating information.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Graduate, General Sales, Merchandising And Related Marketing Operations