• Lead the BSS transformation projects for Telco clients as a Telco Architect in their digital transformation journey, enabling omni-channel experience, simplifying business processes focusing on elevating customer experience, product modeling aligned with TMF SID, design application architectures and define roadmaps.• Served as E2E Architect for Digital transformation for one of the esteemed Telecom Operator in South-East Asia region, responsible for overseeing the design of Customer Management, Order Management and Product Management functions on Salesforce platform using Vlocity components such as CPQ, OM and EPC.• Delivered High level system migration strategy that encompasses Salesforce/Vlocity solution and ~15+ external applications covering scope identification, entity mapping, migration approach, data migration guidelines, pre-requisites and impact assessment. • Actively participate in hunting new opportunities, client engagement, scoping and proposals.

• Lead the design and implementation of On-premise private cloud (IaaS), based on Openstack, catering to Telco and IT workloads. Designed blueprints for IT infrastructure, storage architecture and networking architecture for Cloud Transformation. Provide consulting around Cloud governance, auditing, planning workload migration and assessment.• Lead implementation of Ericsson Cloud Manager, which implements the Orchestration function as per the ETSI MANO architecture, to provision and manage virtual resources across multiple cloud deployments. Design the onboarding and migration of various applications into cloud by selecting appropriate and best-fit services, preparation of HOT & TOSCA templates for automated deployment.• Architect the migration of applications from native deployments to public cloud such as AWS and GCP, designed resilient and fault tolerant architecture, and deep-dive into TCO comparisons• Setup the Innovation Lab for Cloud and OSS/BSS solutions focusing on competence building and customer demos• KPI dashboard and real-time traffic trend analysis for mobile subscriber provisioning platform, involving data extraction from DB, transformation to csv files, data ingestion to Apache Solr and generating reports and dashboards using Jasper Reports.• Lead the fulfilment transformation project for a leading Telco operator in Malaysia, aimed at improving customer experience, increasing operational efficiency and realignment with architectural frameworko Data mining from multiple systems to identify top order fallout reasons.o Defining the data models and re-design of the APIs for the provisioning platform.o Designing the orchestration plan for the fulfilment use cases to address the order fallouts.• Handling customer engagements, proposals and demos related to Cloud Offerings, OSS and BSS solutions including Charging System, BSCS, Product Catalog, Order Care, Orchestrator and Close-loop orchestration.

• Working with Account team on new opportunities, and Technical consultant towards customers for BSS/OSS solutions, defining roadmaps, transformation strategies, gap analysis and technical evaluations• Responsible for preparing requirement Specifications, SoWs, Solution documents, effort estimates, HW/SW BoQ and risk analysis, along with leading the project during delivery phase for leading Telco operator in Ghana• Lead Architect for Mobile Money project, involving migration from existing Mobile Money platform to Ericsson’s Converged Wallet, integrating the Wallet platform with charging system, enabling operator to provide unique and flexible offerings. Responsible for Solution design, business process mapping and design ETL process for data migration• Lead the Convergent Charging project for leading Telco operator, providing prepaid and postpaid services convergence on Ericsson Charging system CS5 and a 3PP billing/CRM system, streamlining the business processes for Postpaid rating and billing, migration from legacy billing system• Design of Unified provisioning system based on Ericsson Multi-Activation, implementing efficient, unified end to end service fulfillment and provisioning processes for complete service portfolio, improving fulfilment KPIs.• Conceptualization, Design and Implementation of Mobile Broadband Self Care solution for leading Telco provider, boosting self-services, faster time-to-market, data plan subscription uptake, reduce customer complains via real-time notifications. Further driving the same for other OPCOS in the region• Driving various initiatives with the CMO & CIO organization to realize their assets by making best use of the current charging system 5.0 features and ECE platform to launch innovative and differentiated promotions along with reduced time-to-market

Lead Architect for West region, including 4 operators.• Lead Architect for Ericsson Charging System version CS3.0 to CS5.0 upgrade, involving impact analysis on Billing, Mediation, Provisioning, RA systems and processes, for Vodafone Mumbai and Maharastra, first upgrade the RINA• Lead Architect for Charging System design and deployment of CS4.0 at Etisalat India, a greenfield operator. Detailing realization of marketing plans using charging system features and integration with BSCS.• Lead the team of Integrators during a fire incident at Airtel Mumbai, disrupting around 70% of prepaid services, to restore the services within short time and limited resources, Won Falcon award for Speedy resolution, exceptional customer handling & Response to crisis and restoration of service through extraordinary efforts• Solution Architect for PPS to CS3 migrations in Bharti West Region and lead multiple Charging system expansion projects for Bharti, Idea and Vodafone.• Conducted training for RASO and internal team members on CS5 features

• Onsite consultation prime for the following projects: Vodafone UK IPCG (IP Charging Gateway) - an online data rating/charging solution based on Gy, Digicel Samoa IPCG, Digicel Jamaica ECP (Enhanced Charging Gateway), real-time charging of prepaid, O2 Ireland M-Commerce Gateway, T-Mobile US Roaming Guide, O2 Germany Tariff Plan Manager, O2 Ireland USSD Credit Card Recharge Solution.• Lead the PoC at FET Taiwan for IPCG along with 3PP partners Starent• Responsible for network planning/integration, hardware/application setup, technical project coordination, and production network cutover duties• Conducted training courses to different teams with varying technical backgrounds on Redknee solutions• Post sales requirements gathering to seek up-sell opportunity for Sales team

• Operations and maintenance tasks for MSC/VLR, HLR & SCP (APZ 212 33/R9.1)• Performed Acceptance Testing with vendors• Performed roaming testing (IREG) with roaming partners• Handling of customer complains and troubleshooting using various tools• Daily traffic report generation and analysis for optimizing the traffic distribution• Developed Shell scripts to automate and ease daily O&M activities