Sanita Mcnabb, Edd, Pmp Email & Phone Number

Chicago, Il, Us

United States

• Assists CVR Asst. Vice Presidents, Vice Presidents, and/or Sr. Vice Presidents with managing multiple affordable housing projects, including projects relative to Housing Choice Voucher (Section 8).• Collaborate with colleagues to develop and implement intervention strategies relevant to the housing authority needs and strategic priorities.• Assesses operations and workflows to provide guidance on the most effective design for the housing authority.• Aids the housing authority in developing techniques and activities that foster positive change.• Manages project staff, as assigned, and ensures proper training, quality control, and timely and accurate delivery of all project deliverables and metrics.• Responsible for developing and/or reviewing documentation related to project planning, development, and management, including project schedules, vendor payments, project inspections, quality control, and overall compliance with contract and funding requirements.• Prepares and submits to appropriate HUD offices any required documents, which may include project status reports and updates, final reporting.• Facilitates project meetings and ensures that comprehensive meeting minutes, action item lists, and schedules are prepared and distributed following each meeting.• Identifies problems accurately and in a timely manner and recommends and/or implements effective solutions with proper documentation of analysis and results.• Prepares and maintains organized contract files with appropriate documentation.• Analyzes and interprets applicable legislation, government directives, and regulations affecting rental affordable housing projects.• Complies with required federal policies and procedures related to all aspects of project administration and implementation.• Identify issues and risks associated with procedures or processes, escalating issues when appropriate, and document process changes and lessons learned.

Houston, Texas, United States

• Analyzed and evaluated administrative and operational policies, procedures, and regulations; and Communicated with other key officials, including management at various levels, to lead or assist with implementing long-range improvements to meet program objectives. • Interpreted the policies and procedures related to the care and placement of refugee families and unaccompanied minors.• Directed the planning and implementation of business roadmaps and managed a team of twelve employees in managing and monitoring financial assistance protocols, medical needs, school enrollment, housing security, and purchasing of client clothing and food needs. • Successfully fostered collaborations with cross-functional housing field teams and two Program Managers to ensure training, technical assistance, and guidance on best practices to staff. • Managed and monitored service delivery ensuring that all services were provided within the specified timeline to conform to all regulations and agreements. • Interfaced with community agencies such as the Health and Human Services, Social Security Administration, Ethiopian Community Development Council (ECDC), and International Organization for Migration (IOM) to confirm clients received required documents and services. • Identified, developed, and submitted all required reports to local, state, and federal government agencies.• Created and disseminated metrics that supported solutions to improve processes and drive productivity.

• Directed the sales and event operations that focused on service solutions by designing and employing strategic plans to reach sales targets through accessing costs, competition, supply, and demand.• Formulated business and marketing plans that drove increased sales and company awareness; led high-priority event projects and business development initiatives in collaboration with local artists, event managers, production agencies, and contractors. • Managed the entire event project life cycle from the ideation phase to final delivery by organizing timelines, defining the scope of work, maintaining budgets, updating stakeholders on event progress, and executing event tasks. • Facilitated cross-unit collaborations with internal partners and external resources by implementing communication protocols and providing periodic updates to all team members on the changes or status of events.

• Planned, managed, and monitored real estate business projects that impacted domestic and international tenants and leasehold spaces; established corrective measures and monitored improvement progress. • Collaborated with Project Managers, stakeholders, and cross-functional teams from the Real Estate Division in planning projects through delivery, including vendor relations, scheduling, and the planning of a $6M modernization project. • Contributed to the development and implementation of Standard Operations Procedures (SOPs) and a full-scale newly created airport tenant entry handbook that outlined processes from start to finish. • Programmed and facilitated project meetings to provide monthly updates and detailed reports on issues, risks, and progress. • Evaluated invoices, lease documentation, and rental verifications, then notified the Financial Analyst on billing updates to ensure timely and accurate invoicing for payment. • Performed due diligence of quality assurance on all license and ground handler’s agreements to secure both parties’ signatures.

• Formulated public communication strategies to answer a high volume of toll-free inbound calls and obtain information, process verifications and updates in the system, and resolve benefit-related issues. • Created outstanding customer service experience when answering phone calls, and scheduling patient appointments. • Established the eligibility requirements for benefits and involved critical thinking skills to determine benefit amount.• Conducted interviews, processed Medicare (SEP and GEP) claims, and representative payee accounting forms. • Educated the public on a wide range of benefits and critical decision-making requirements on Social Security regulations, retirement, survivor, disability, supplement security income, and Medicare. • Complied with all agency policies and procedures and promoted patient confidentiality and right to privacy; exceeded quality standards in work performance reviews.

• Analyzed and evaluated administrative and operational policies, procedures, and regulations; and communicated with other key officials, including management at various levels, to lead or assist with implementing long-range improvements to meet program objectives. • Planned, developed, oversaw, and evaluated the Housing Choice Voucher Program; identified and recommended new processes, techniques, and standards that drove performance and process management. • Directly managed a team of twelve employees; monitored and reviewed their work performance in completing ongoing transfers, property owner’s eligibility verifications, and unit inspection arrangements.• Managed and monitored the HAP contract between the property owner and client. • Provided training, technical assistance and guidance to staff and property owners on the policies and procedures of the Housing Choice Voucher Program.• Participated in the development of written content for Request for Proposal (RFPs), performed quality assurance of all documentation, and successfully maintained 98% file review accuracy for Section 8 Management Assessment Program (SEMAP) and other U.S Department of Housing and Urban Development (HUD) compliance requirements. • Oversaw the move-in and move-out process and notified all participants and property owners of the results.

Doctor Of Education - Edd, Organizational Leadership

Ms, Non-Profit Management: Fundraising Management Concentration

Ba, Sociology