I was in charge with solving client issues regarding payment and convince them to purchase higher subscription plans. My essential role was to solve tickets raised from clients and solve it in timely and effective manner. I also looked forward for sales and revenue generation for company, to avail incentives.

I was in charge with solving customer issues in a timely and effective manner. My essential responsibilities were taking incoming calls, handling tickets, diagnosing problems, creating activity reports, finding ways to improve customer support services, forwarding unresolved queries to the next level of support, and explaining to customers how to complete the problem solving process. Resolved 90% of issues with first call resolution. Monitor, log and track all phases of help desk support tickets.