Sanjae Mitchell Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Fenway, Boston, Ma

Supervise a team of 10 concierge personnel to ensure the provision of exceptional service to guests.Develop and implement training initiatives with the goal of enhancing the expertise of the concierge team.Facilitate seamless operations by effectively liaising with other departments such as Valet, Concierge, Leasing, and maintenance.Maintain a database of local attractions, activities, and restaurants to assist guests with their travel needs.

Fenway, Boston, Ma

Created and Trained Service Excellence Class for all S&A Property Concierge Teams.Created individual Training and Development to encourage and recognize individual strengths using Strengthfinder 2.0 research data.Spearheaded property Google reviews from 44 reviews to 150 in two years. Property is currently rated the Top Residential and Commercial Property in Fenway; based on Google reviews.

Provided luxury customer service on an individual level to all guests, residents & tenants.Trained all Northeast Concierges in the Samuels portfolio Managed packages and deliveries; properly logged items in and out to ensure accuracy.Helped resolve resident issues by offering a personalized solution aligned with established policies and procedures.Attended service excellence 1.0

Fenway

Ensured that all associates were properly trained.Completed daily property tours.Maintained complete and detailed daily logs illustrating the activity and interactions during the shift.Provided a comprehensive pass-on of information to the colleague who is relieving me at the end of your shift to prepare them for success

Completed daily package audits.Ensured that guest of residents were checked-in before accessing resident space.

Managed card access by using building engines Ensured visitors were properly checked-in before accessing tenant space.Provided detail security for tenants at private roof top events.

Managed the flow of traffic on the loading dock.Directed vendors to their designated floor.

Back Bay,Boston ,Ma

Stationed in the hotel lobby to provide assistance to guest as the lobby ambassador.Oversight safety and security of the building to include oversight of the fire Alarm panel, programming resident and tenant keys, unlock safes and perform minor repairs.