• Planning, management and control of processes in the sector• Organization and coordination of the Department for the assessment and payment of claims (regular monitoring and judicial liquidation of the damage, recourse receivables collection, claims reservations control)• Management of the sector, based on key performance indicators• Development of application solutions for the sector and process management in the sector• Management and development of employees in the sector (employment, training, evaluating, rewarding)• Development of technical guidelines in accordance with the defined strategy of the company and their implementation• Development and establishment of strategic relationships with external partners (services, leasing companies, etc.)• Regular reporting to the Company Management• Maintaining contacts with authorities and communities of interest• Approval of the procedure, instructions and guidelines necessary for work• Continuous monitoring of trends in the assessment market

▪ Organization and coordination of the Department for the assessment and payment of claims▪ Development and implementation of assessment strategy▪ Planning, management and control of the processes and the sector▪ Planning, management and control of the budget including the cost of wages▪ Organization and management of the sector including a system of key performance indicators▪ Development of IT software solutions for assessing and managing partner network▪ Establishing and managing centers for damage assessment▪ Management and staff development including mentoring the employees in the sector▪ Development of technical and organizational information and guidance in accordance with the defined strategy and its implementation▪ The development and establishment of strategic relationships with external partners (services, leasing companies, etc.)▪ Continuous monitoring of trends in the assessment market▪ Regular reporting on the operations of the sector▪ Maintaining contact with authorities and communities of interest

▪ The organization and coordination of the Claims department▪ Updating and improving conditions and tariffs▪ Cooperation with the actuarial department and review ing cases▪ Controlling and approving liquidated damage claims▪ Planning and implementation of the development of representative networks, opening new branches and aligning their efforts with the Head Office▪ Continuous monitoring of operations and capacity improvement▪ Participation in improvement of business processes and implementation of new technologies▪ Updating and ensuring concordance of acts with legislation

▪ Coordination of branches with the Directorate and the National Bank of Kosovo▪ The harmonization of existing legislation with applicable regulations▪ Cooperation with the actuarial department in improving and updating conditions and tariffs ▪ Control of liquidated damages

▪ The management and organization of business in the territory of Serbia, Kosovo and Montenegro▪ Corporation’s portfolio management

▪ Maintaining and improving sales levels▪ Managing import and export▪ Development of the distribution network