Sanja Markus Email & Phone Number

Burnaby, British Columbia, Canada

-Performed administrative duties such as creating reports and updating records in databases.-Resolved any issues or complaints from hotel guests in a timely manner.-Implemented new technologies into concierge operations to improve efficiency.-Acted as a liaison between the hotel management team and front desk staff members.-Managed the daily operations of the concierge desk, including staff scheduling and assigning tasks.-Trained new employees on policies, procedures and protocols related to their job duties.-Coordinated with vendors to ensure quality products and services were delivered on time.-Assisted in maintaining an accurate inventory of supplies needed for the concierge desk.-Ensured that all guest inquiries were handled promptly and professionally.

Podgorica, Montenegro

-Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.-Resolved customer inquiries and complaints with timeliness and professionalism.-Created and maintained filing systems to ensure accurate record keeping.-Purchased office supplies and equipment to replenish inventory.-Trained and onboarded new office staff members.-Fostered relationships with vendors to expedite orders, repairs and maintenance.-Leveraged multi-line phone system to answer and transfer calls to staff members.-Prepared purchase orders and routed to project manager for approval.

Podgorica, Montenegro

-Managed the front desk area, including answering phones, responding to emails, and scheduling appointments.-Developed strong working relationships with co-workers to achieve common goals.-Organized merchandise displays according to company standards for optimal visibility.-Conducted inventory checks and restocked shelves when necessary.-Demonstrated effective problem-solving skills while resolving customer complaints.

Business And Management

Political Science And Government - Politicology

High School Diploma, Marketing And Sales Technician