Sanjana Bora Email & Phone Number

Salesforce.com Administrator with over 4 years of experience in enterprise-level Salesforce projects and 10 years overall IT experience. Performed the roles of Administrator and Support Analyst for Production Support. Excellent knowledge and working experience on administrative functionalities like setting up of Security & Sharing (OWD, Role Hierarchies, Public Groups, Sharing Rules and Permission Sets), User Management & Profiles, testing and maintaining Workflow Rules, Approval Processes, Letterheads and Email Templates.Extensively worked on creating and maintaining reports for business users - creating custom report, setting up sharing rights, user training.Experienced in implementing Dynamic Forms to create intuitive user interfaces and streamline business processes.Developed custom Lightning components to extend Salesforce functionality and meet specific business requirements.Maintained up-to-date knowledge of Salesforce releases, new features, product roadmaps, and third-party applications on the Salesforce AppExchange.Led integration projects involving SMS-magic and Vonage for messaging and phone applications.Worked on maintaining reports and users on Certinia (formerly FinancialForce) for Accounting Team. Extensive experience in Salesforce configuration, including customizing standard and custom objects, object relationships, and page layouts.Skilled in utilizing SOQL and SOSL for querying and searching data, optimizing performance and efficiency.Proficient in data management tasks, including mass data uploads, updates, and maintenance using Salesforce tools such as Data Loader, Import Wizards, and Workbench.Experienced in deployment processes using Change Sets and Workbench, ensuring smooth transitions between Salesforce environments.Proven ability in requirements gathering, analysis, and documenting use cases, collaborating with clients and stakeholders to align Salesforce solutions with business objectives.Implemented RESTful Web-service integrations between Salesforce and other systems, enhancing data exchange and system interoperability.Worked on design and testing of Omnichannel Inventory and Salesforce Order Management.Good knowledge of System Development Life Cycle (SDLC). Worked under cycles like waterfall and agile methods of SDLC.