Operations Manager
Current* Assessment and Collaboration: Evaluated architecture design, implementation, and deployment to identify requirements. Collaborated with clients and cross-functional teams to provide exceptional service and to conduct a comprehensive review of existing processes.* Team Management and Coaching: Led and mentored both in-sourced and outsourced teams, implementing training programs to enhance efficiency and productivity. Maintained high performance by guiding team members and building a culture of continuous improvement. Ensured smooth user experience by offering continuous support, classes, webinars, and communication regarding system alterations.* Agile and Traditional Methodologies: Experienced in hosting Scrum meetings and managing projects using Agile & Scrum methodologies as well as traditional waterfall models. Skillful in planning, monitoring, and controlling various phases of the project life cycle.* Tools and Compliance Focus: Proficient in Jira Administration and committed to maximizing customer satisfaction, process compliance, and quality. Effectively balanced work distribution to meet project deliverables as per quality and time norms.
