Sanjay Behera Email and Phone Number

To review and participate with activities like new feature integration, enhancement, severity and CRs.Mentor team members and provide technical guidance and support as needed.Conducted detailed analysis of recurring issues to identify underlying causes and propose solutions.Collaborated with team members to implement preventive measures and improve overall system stability.Prepared monthly reports highlighting key performance indicators and trends related to recurring issues.Collaborated closely with business stakeholders to understand their needs and translate them into actionable requirements.Collaborated with team members to coordinate schedules and allocate resources effectively.Developed scripts and automation workflows using Bash scripting languages to streamline manual processes.Collaborated with vendors and third-party providers to obtain and apply security patches and updates in a timely manner.

As a Subject Matter Expert (SME), I closely collaborating with the development team to ensure the successful deployment of enhancements and fixes. Thoroughly reviewing and validating the changes proposed by the development team to guarantee their accuracy, functionality, and alignment with project goals.Conducting in-depth analysis of recurring issues to identify the Root Cause Analysis (RCA)Actively engage in discussions with business stakeholders and cross-functional teams to ensuring effectively and timely resolution of issue.Leading the Business as Usual (BAU) team, overseeing all Business Standard Operating ProceduresBuild and Deploy the changes through Jenkins and decide on Path to Production.Working on Sterling OMS and leading production support activities.Managing and Onboarding of new Micro-service(from infrastructure procurement till Application live).Trouble shooting of issue and health checkup of applications.Worked with monitoring tools and its alert configuration.Analyzing business requirements and provide data to meet specific business needs.Ensuring compliance and application security within our organizationIdentifying routine, time-consuming tasks and automate it to enhance productivityWorking as the subject matter expert on Sterling OMS and leading production support activities.

Project:- CRBT (Call Ring Back Tone) Client- Vodafone Idea, Nepal Telecom and JIO TelecomResponsible for ensuring the smooth operation of applications, which includes proactively monitoring applications for any issues or anomalies that may affect their performance and user experience.Regularly taking backups of critical data(logs and cdrs).Provisioning and De-provisioning of CRBT services for customers.Managing the deployment of binaries for new enhancements and features.Analysing business requirements and provide data to meet specific business needs.Content management which includes: update, removal and Addition of new content.Resolving client issues related to charging and provisioning by collaborating with cross-functional teams.Identifying and documenting issues, including bugs, enhancements, and other tasks and raising it to Dev TeamEnsuring compliance and application security within our organizationIdentifying routine, time-consuming tasks and automate it to enhance productivityConducting rigorous testing of builds in lower environments before deploying in production.

Project : Online Billing (DBill, subeng ) Client: IDEAHealth check up of Application and Troubleshooting, if any issue found.Creation of SMS, GPRS, VOICE, LOAN, ROAMING packs for PAN India as per client requirement.Scheduling cron Jobs and Configuration changes in production system.Resolving client issues related to data provisioning, de-provisioning and charging related issue by collaborating with cross-functional teams.Taking backup and Monitoring Application logs and CDRS.Provisioning & De-provisioning of VAS service as per Business request.Analysing business requirements and provide data to meet specific business needs.Raises CR as per the requirement and getting it approve in CAB.Working on tickets and resolving it with in SLA.

Responsible for installation and administration of Red Hat Linux.Monitoring calls and fetching reports.Integration of chat application with server.Working in Active Directory Services.Installation and managing of Apache in windows operating system for PHP.Installation of OS using WDS server.Monitoring services of server using Intermapper tool.Worked with MS SQL and MYSQL.Escalating the issues to their concern department.Interaction with Company users and ISPs for problem solving.Extracting reports and managing user in Albion CRM.Installation of network printer.