Sanjay Bhatia Email and Phone Number

As Operations Manager, I ensure our customers receive top-tier service by streamlining business processes and supporting deployments. My focus on efficiency and continuous improvement guarantees that clients experience seamless operations. I am committed to fostering customer confidence and contributing to environmental research and conservation efforts.

Managed property operations, coordinated maintenance, and supported marketing and finance functions to deliver superior customer service.

Led business development for LED and solar projects, managed contractors, and ensured customer satisfaction through efficient operations and strategic support.

Oversaw all business operations, developed strategies, improved efficiency, and drove revenue growth, enhancing customer trust and retention.

Managed daily operations, maintenance, tenant relations, and financial reporting, ensuring a positive customer experience.

Delivering exceptional service using a five-step standard, meeting sales and budget targets for door sales, and providing consultative selling. Responsibilities include efficiently managing order administration, maintaining impeccable store and stock conditions, and balancing the till daily. It also involved managing warehouse space, achieving monthly KPIs, and handling all cash register transactions, including refunds and exchanges, to ensure a seamless and satisfying customer experience.

As Business Manager for NYS Collection, a sunglasses retailer with 42 stores/kiosks across Australia, I played a key role in the company's rapid expansion. My responsibilities included negotiating lease agreements with major shopping centers, securing design approvals, and coordinating with shopping center managers. I appointed and managed up to 16 franchisees, supervised store/kiosk setups, and ensured compliance in customer care and staff management. I motivated staff to exceed sales targets and KPIs, oversaw daily operations, and managed accounts with a focus on net profit. Additionally, I handled stock orders, staff recruitment and training, rosters, merchandising, banking, conflict resolution, and theft prevention. This role highlighted my ability to drive business growth, manage operations efficiently, and maintain high performance standards.

Reporting to the Operations Manager, responsible for service quality for both internal and external customers. Tasks include maintaining the Service Quality Customer Service Standards Library, developing a training program aligned with the customer service strategy, managing the company's monthly incentive program, and supervising team reward and recognition programs.

Perform all office management functions for this IT Company with 60 employees and 6 office staff.

content development and project consultant. (Nov 2002 to Jan 2004). Website promoted by BVM Informatics, the UK for family trees search.

Project consultant. Information Technology firm providing a comprehensive range of IT Solutions, Software Development, Systems Analysis, Converting Business Application into Web and Internet base.

Computer Systems and Administration Management including Marketing Strategies. (Aug 2001 to Jan 2004). Business Automation and Computer Sales company.

System and Administration (April 2002 to December 2003). Company Secretaries. Legal advisors on Company Law Matters.

Computer Systems and Administration Management including Marketing Strategies. Ship management and Cruise Recruitment Company

Client servicing and managing relationships for more than 200 clients