Sanjay Chippa Email & Phone Number

Hyderabad, Telangana, India

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions• Plan and review compensation actions; enforcing policies and procedures• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations• Accomplish operations and organization mission by completing related results as needed• Meet or exceed operations Target expectations• Manage relationships with key operations vendors• Review and approve all operational invoices and ensure they are submitted for payment• Serve as primary point of contact when there is customer.• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints• Work closely with GM and management team to set and implement policies, procedures, and systems and to follow through with implementation.• Communicate all operating policies and issues at department meetings

Bengaluru, Karnataka, India

• Preparing daily workloads for staff & coordinating the daily allocation of work.• Motivating the team to achieve high standards and KPI targets.• Monitoring & reporting on standards & performance targets. • Implementing new initiatives. Involved in the recruitment of new staff.• Identifying and targeting new business prospects.• Market intelligence activities for the sector to identify clients and needs• Strategic sales planning, and pipeline management.• Ensuring all administrative and IT records are entered and updated correctly.• Praise team members and creates a positive working environment.• Providing prompt and accurate information on individual performance• Imparting proper training to the staff to create team spirit • Taking care of the Internal Quality team for the outbound telesales process.• Handling internal and external customer escalations.• Audits, Reviews on Daily-Weekly-Monthly productivity of the team as well as the process.

Bengaluru, Karnataka, India

• Manage the full life cycle of the CA/SA & NRE/NRO process from prospecting to closure and account management.• Leverage executive-level relationships to develop targeted sales strategies that convey a customized approach to all business pursuits • Provide strategic inputs through proposals based on what the market demands• Keep a close track of to identify and monitor Tele callers and research their mistakes or changes in them that may affect sales.• Taking necessary developmental strategies and promotional strategies with planned meetings• Identification of customers and products that could be offered and then charting the strategy to offer the products. • Handling internal and external customer escalations.• Interacting with the Elite clients, Cross-sell products and services to both new and as well as existing customers as per their lifestyle, risk profiling, and requirements.• Mentoring and training junior and new staff.• Identify and contact potential clients, recognize and identify their requirements and accordingly pitch the company services to them.• Focus on strengthening existing client relationships & Responsible for getting more business from existing clients.• Coordinating with concerned officials to get the business.