 Perform technical administration and maintenance of ServiceNow IT Business Management Developed various front-end forms and associated Client Scripts, UI Policies, including advanced. Imported foundation data/base data using import sets. Partner with cross functional teams to build enhancements and integrations that scale.

 Perform day-to-day administration of Service-Now in Development, Test, and Productionenvironments to maintain business services and configuration item relationships in Service-Now. Worked on creating Users, Roles, and Groups and loading the data to ServiceNow objects usingimport sets on a daily, weekly, monthly and on request basis. Responsible for various workflows for Incident Management, Change Management, ServiceRequests, and SLAs. Experience on ServiceNow Customizations as per client's requirement. Worked on setting up Email Notifications for different ITIL modules in ServiceNow. Worked on ServiceNow Helsinki and upgrading to Jakarta. Experience in configuring the SLAs for various ITIL processes as per the client requirements. Worked on configuring Incident Management, Problem Management, Change Management,