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Sanjay Gupta Email & Phone Number
Enterprise Consultant (Director)
at
Tech Mahindra Business Process Services
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Enterprise Consultant (Director)
Location
Noida, Uttar Pradesh, India
Company size
Who is Sanjay Gupta? Overview
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Quick answer
Sanjay Gupta is listed as Enterprise Consultant (Director) at Tech Mahindra Business Process Services, a with 1347 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Sanjay Gupta.
Sanjay Gupta previously worked as Principal Consultant - Digital Transformation and Organizational Change Management at Tech Mahindra Business Process Services and Lead Consultant - Business Transformation Services at Tech Mahindra Business Process Services. Sanjay Gupta holds Master Of Computer Applications (M.C.A.), Computer And Information Sciences And Support Services, A+ from Maharshi Dayanand University.
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Tech Mahindra Business Process Services
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Profile bio
About Sanjay Gupta
EX, CX and UX focused Digital Transformation Catalyst. Enabling organization and customers improve profitability by optimizing operating costs via strategic initiatives & AI enabled or otherwise suitable technology interventions. Rich 30+ years of experience of rolling out PAN India and Global projects at diverse scale, working with cross-functional and remote teams; with an extensive 15+ years of experience directly working with Executive and CxO level leaders, developing business strategies and driving cross-functional initiatives, in an internal and external customer facing role.Consulting Expertise- Forecast to fulfilment and Hire to retire, People supply chain management, People operations - BPR / LEAN based workflows orchestration, optimization and simplification - Omni-Channel Customer / Employee Experience Design- NexGen Digital Transformation - Help Desk, Service Desk and Customer Service- Conversational AI enabled Digital Self-help Channel Shift Strategy Design and platforms deployment- Digital Knowledge Management- Organizational Change and Risk Management- Designing and driving End user adoption strategies with Change / Internal Communication Management - Bids and Proposals support- ATS, AMS, LMS, KMS, HRMS, ERP Transformation- Succession Planning and Talent Transformation- RPA COE, Strategy Design and Deployment- Partner/Vendor relationship management- Ops and Process Excellence Competencies- Excellent Analytical, Presentation, Interpersonal and Communication Skills- Design Thinking enabled Service Leadership - Customer and End User Experience Design- Conversational AI, Automation workflow design - Strategic Planning & Decision Making- Business / OPS Excellence - Product, Program & Project Management- Cloud Computing & Generative AI- Stakeholder Management- Technology driven Task & Process Mining enabled Process Re-engineering- CBA, Competitor Analysis, Products / Platform Evaluation (CMS, KMS, ITSM and CRM)
Current workplace
Sanjay Gupta's current company
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Tech Mahindra Business Process Services
10 roles
Sanjay Gupta work experience
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Enterprise Consultant (Director)
Enterprise Consultant (Director)
Principal Consultant - Digital Transformation And Organizational Change Management
Apr 2019 - Apr 2023
Lead Consultant - Business Transformation Services
Jan 2017 - Mar 2019
Service Delivery Manager
Stakeholders Management,Customer Relationship Management,Ensuring business resource requirements are met with suitably skilled and competent resources,Escalation Management,Performance Management,Employee and Customer Satisfaction (ESAT and CSAT) Management
Oct 2015 - Jan 2017
Knowledge Manager
- Identification of knowledge requirements of the Business Development team- Facilitating the content migration and consolidation- Driving user adoption for KM platform via various campaigns, webinars and R&R based initiatives- Content Evaluation and Audit to comply with functional, organizational and customer guidelines- Coordination with various stakeholders and SMEs for acquiring the right type of artifacts- Knowledge and Access management through SharePoint 2010 / 2013- Ensuring that the right type of knowledge is available to the right set of people at the right time
Jun 2014 - Oct 2015
Associate Manager - Training, Learning And Development
- Managing New Hire and On The Job Training Programs for front-line and back-office associates- Skill / Competency Gap identification and designing customized and Refresher/Remedial workshops- Designing and Conducting Soft Skill, Behavioral and Technical Training programs as per the identified training needs during appraisal cycle in line with organization's succession pipeline- Designing and Conducting customized Train The Trainer programs for New Trainers on-boarding and Competency Enhancement / Refresher for existing Training resource pool- Design and Develop training modules for New-Hire Technical, Non-Technical, Outlier Management, Soft-skill and organizational leadership development programs- Vendor Management for addressing and managing Sr. Leadership's Training Needs- Collating, Analyzing and Publishing the Training Dashboards for Process, Project, Center/Location and Organization level forums
Dec 2007 - May 2014
Oss Bss Consultant - Training And Content Development
Managing the training requirements and content development around CRM, OSS, BSS, Telecom Billing, Organizational Development and Soft Skills.
Apr 2010 - Sep 2012
Sr. Trainer
Process Training for British Telecom (Broadband, Voice Process - Technical Support)
Dec 2003 - Dec 2007
3 education records
Sanjay Gupta education
Master Of Computer Applications (M.C.A.), Computer And Information Sciences And Support Services, A+
M.Sc., Computer Science, A+
Master Of Arts (M.A.), Economics
FAQ
Frequently asked questions about Sanjay Gupta
Quick answers generated from the profile data available on this page.
What company does Sanjay Gupta work for?
Sanjay Gupta works for Tech Mahindra Business Process Services.
What is Sanjay Gupta's role at Tech Mahindra Business Process Services?
Sanjay Gupta is listed as Enterprise Consultant (Director) at Tech Mahindra Business Process Services.
Where is Sanjay Gupta based?
Sanjay Gupta is based in Noida, Uttar Pradesh, India while working with Tech Mahindra Business Process Services.
What companies has Sanjay Gupta worked for?
Sanjay Gupta has worked for Tech Mahindra Business Process Services, Hcl Technologies, and Huawei Technologies India P. Ltd..
How can I contact Sanjay Gupta?
You can use AeroLeads to view verified contact signals for Sanjay Gupta at Tech Mahindra Business Process Services, including work email, phone, and LinkedIn data when available.
What schools did Sanjay Gupta attend?
Sanjay Gupta holds Master Of Computer Applications (M.C.A.), Computer And Information Sciences And Support Services, A+ from Maharshi Dayanand University.
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