EX, CX and UX focused Digital Transformation Catalyst. Enabling organization and customers improve profitability by optimizing operating costs via strategic initiatives & AI enabled or otherwise suitable technology interventions. Rich 30+ years of experience of rolling out PAN India and Global projects at diverse scale, working with cross-functional and remote teams; with an extensive 15+ years of experience directly working with Executive and CxO level leaders, developing business strategies and driving cross-functional initiatives, in an internal and external customer facing role.Consulting Expertise- Forecast to fulfilment and Hire to retire, People supply chain management, People operations - BPR / LEAN based workflows orchestration, optimization and simplification - Omni-Channel Customer / Employee Experience Design- NexGen Digital Transformation - Help Desk, Service Desk and Customer Service- Conversational AI enabled Digital Self-help Channel Shift Strategy Design and platforms deployment- Digital Knowledge Management- Organizational Change and Risk Management- Designing and driving End user adoption strategies with Change / Internal Communication Management - Bids and Proposals support- ATS, AMS, LMS, KMS, HRMS, ERP Transformation- Succession Planning and Talent Transformation- RPA COE, Strategy Design and Deployment- Partner/Vendor relationship management- Ops and Process Excellence Competencies- Excellent Analytical, Presentation, Interpersonal and Communication Skills- Design Thinking enabled Service Leadership - Customer and End User Experience Design- Conversational AI, Automation workflow design - Strategic Planning & Decision Making- Business / OPS Excellence - Product, Program & Project Management- Cloud Computing & Generative AI- Stakeholder Management- Technology driven Task & Process Mining enabled Process Re-engineering- CBA, Competitor Analysis, Products / Platform Evaluation (CMS, KMS, ITSM and CRM)