Sanjay James Email & Phone Number

Trivandrum, Kerala, India

As a Customer Service & Sales process Associate , I play a pivotal role in driving customer satisfaction and sales growth within the customized apparel sector. My key responsibilities include: • Primary Contact & Team Leadership: I serve as the main point of contact for all customer service and sales inquiries. • Customer Engagement: I handle inbound and outbound communications, addressing inquiries from current and prospective U.S.-based customers. My focus is on promoting products positively, providing timely answers, and resolving issues with a customer-first mindset. • Sales Strategy: Using advanced sales techniques, I assess customer needs to accurately process quotes, close sales effectively, and coordinate with the production team for seamless order fulfillment. • Customer Relationship Management: I promptly and professionally handle customer complaints, aiming to maintain strong relationships and foster repeat business. • Process Improvement: I develop and implement strategies to boost efficiency in customer service operations, consistently auditing service delivery to meet high standards and achieve productivity goals. • Cross-Functional Coordination: I liaise with internal departments and external suppliers to exchange information and negotiate the best deals for the organization. • Documentation & Reporting: I ensure comprehensive documentation of customer interactions in the database, including detailed notes on resolutions and key insights for continuous improvement.This role has honed my skills in customer service excellence, sales, process optimization, and team management, contributing to the growth and success of the organization.

Trivandrum, Kerala, India

As a Freelance Texturing Artist, I worked on a variety of 3D projects, creating realistic and stylized textures for characters, environments, and objects. I collaborated with clients to understand their creative vision, ensuring that textures enhanced the overall look and feel of the models. My work involved UV mapping, texture painting, and optimizing textures for various platforms, including film, games, and animations. With a strong attention to detail and proficiency in industry-standard tools like Substance Painter and Photoshop, I consistently delivered high-quality textures that brought 3D models to life.

Delhi, India

As an International Telesales Executive, I successfully managed cross-border client relationships and consistently met sales targets, closing significant deals. I handled lead generation, cold calling, and negotiations with international clients, ensuring smooth communication and follow-up to drive sales growth.In my role as Executive Assistant to both the CMD and the Director of Africa, I was responsible for streamlining operations, managing executive calendars, coordinating high-level meetings, and handling confidential communications. I also played a key role in supporting business strategies for the African market, acting as a liaison between the directors and external stakeholders to facilitate successful deals and partnerships.

Trivandrum, Kerala, India

As the Head of Ground Staff and Production Department for House of Music, I was responsible for overseeing and coordinating all live event logistics, from setup to execution. My role included managing venue arrangements, supervising event staff, ensuring the smooth flow of equipment, and coordinating with artists and vendors to deliver high-quality music experiences. I also handled on-site troubleshooting, ensuring that all operational challenges were addressed promptly to maintain seamless event production. Through effective leadership and a strong focus on customer satisfaction, I helped create memorable and successful events.

Texturing And Lookdev

Master'S Of Technology, Aerospace Engineering

Bachelor Of Engineering - Be, Aerospace, Aeronautical And Astronautical/Space Engineering