Handling resort operations,business ,staff grooming , safety and security

i) Devise and development of business strategies for the resort which are aligned with overall mission, vision values and strategies. ii)Strategic decision in consultation with the Management related to ongoing activities and processes to systematically coordinate and align resources and actions with mission and vision to achieve profitability and sustainable growth.iii)Managing resort operations by preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning.iv)Responsible for guest satisfaction at check-in, room allocation, check-out, record & report guest feedback, Reservation and revenue management to achieve high REVPAR, ensuring teams follow set processes as per SOP.v)Driving cost control initiatives by closely monitoring & tracking of fuel, water & energy consumption, inventory management for all consumables (F&B, Guest supplies) etc.v)Executing marketing campaigns, analyzing performance that leverages behavioral interest profiling to drive new account acquisition & sales revenue. Following up on credit companies status, weekly review of In house guest ledger, contracts for stores supplies & maintenance service agencies finalization.vi)Maximizing profitability and revenue by directing the hotel operations by looking over all departments of the Hotel such as Front Office, Sales, House Keeping, F&B Service, Food Production, Administration, and Finance.vii)Point of contact for recruitment of employees, training of front line departments, directing the employee’s growth plan and KRA, conducting personal evaluation & appraisal. Developing and implementing strategies and practices which support overall employee engagement.viii)Accredited for reducing manpower to 15% by various process re-engineering initiatives taken.

i ) Maximizing financial performance while upholding quality standards and increasing guest satisfaction. ii ) Directing and managing operations for optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance).iii) Liaise with suppliers and manufacturers with regards to the product performance and end user concerns thereby facilitating client performing detailed root analysis investigation for nonconforming.iv ) Additionally handling tasks like payroll, P&L, Inventories, Labor cost, Audit, and Claim Expenses in accordance with agreed budgets and forecasts.v) SPOC for conducting audits to identify inefficiencies and constraints to production, resulting in practical recommendations and solutions.vi ) Executing training programs that support the overall objectives with regard to quality and safety.vii ) Devised and implemented a model, aligning salaries to the overall targets of the individuals thereby facilitating efficiency and efficacy in the process.viii) Instrumental in reducing the operating cost by 20% and food cost by 15%.

i ) Completed Circumnavigation (A ribbon trip around the world) by a Sail Ship (Tall Ship) & visited 27 Countries, 43 Ports and stayed in 41 Foreign Star Hotels.ii ) Received:-o Commendation by Chief-of-Naval Staff – for professionalism & Rigger, Quartermaster.o Proficiency Award – for outstanding performance in Professionalism.o Long Service Medals – 9 years, and 50 years (Independence Day Golden Jubilee).